At a Glance
- Tasks: Support customers with queries about their orders via email during the holiday season.
- Company: Join Wonderbly, a leading personalised publishing company creating magical stories worldwide.
- Benefits: Enjoy flexible hours, remote work, and a starting pay of £12.21/hour.
- Other info: Temporary role from October to mid-January, with potential for longer-term opportunities.
- Why this job: Be part of a passionate team making a difference through exceptional customer support.
- Qualifications: Fluent in English, with basic tech skills and a passion for helping others.
Overview
Customer Support Angel role at Wonderbly. For our 2025 Holiday season, Wonderbly and Historic Newspapers are looking for incredible people to join our year-round teams of Customer Support Angels and Agents to deliver empathetic, genuine, and human support—no robots here!
Joining 100% remotely, you’ll be working alongside our year-round Angels and Agents to support our customers with any queries they may have about their orders and our books. All customer support is done entirely via email, and during the holidays you’ll typically be responding to customers looking for updates on the whereabouts of their orders. We support our customers in English mainly, but also French, German, Spanish, Italian, and Dutch.
Responsibilities
- Support customers with queries about orders and our books, 100% remotely via email.
- Respond to customers during the holiday period with updates on order status.
- Provide assistance primarily in English, with capability in French, German, Spanish, Italian, and Dutch.
Requirements
- Have steady access to a computer/laptop
- Have steady and reliable access to high speed internet
- Have experience using email, messaging platforms, and internet (browsers and devices)
- Have experience using G-suite (Google Sheets, Google Docs, etc)
- Must be available for a minimum of 10-20 hours, 5 days per week
- Must be fully fluent in English (written and comprehension)
Bonus (not required but nice to have)
- Previous customer support experience
- Previous experience working in a remote environment
- Multilingual; English + written comprehension for any of: French, German, Spanish, Italian, Dutch
A Bit About You
You\'re a well-rounded team player with excellent communication skills, ability to think logically and problem solve on the fly. You’re a keen self-starter who is able to work with minimal hands-on support. You lean more towards learning independently, and do well with following written directions rather than in person guidance. You’re keen to share new ideas and take initiative, while still being able to follow direction and policy. And of course, you have a passion for helping others, and in creating a memorable experience for our customers!
How to Apply
If all of these details have got you excited about applying for our temporary Holiday Customer Support role, great! We’re excited too! Simply fill in our application form via the provided link.
Please Note
- Only applications via the link above will be accepted, no other forms of application will be reviewed.
- Applicants moving on in the hiring process will be notified via Email, no later than September 5th, 2025.
- Due to the incredible number of applications received, we unfortunately cannot reply to every applicant. Only those moving on will be notified on September 5th.
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Technology, Information and Internet
Customer Support Angel employer: Wonderbly
Wonderbly is an exceptional employer that fosters a creative and supportive work culture, allowing Customer Support Angels to thrive in a flexible remote environment. With a focus on empathy and genuine human connection, employees are empowered to make a meaningful impact while enjoying opportunities for personal growth and development. The company values its team members, offering competitive pay and the chance to be part of a magical journey in personalised publishing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Angel
✨Tip Number 1
Familiarise yourself with Wonderbly's products and services. Understanding the personalised publishing process and the types of stories they create will help you connect better with customers and provide tailored support.
✨Tip Number 2
Brush up on your communication skills, especially in written form. Since all customer interactions are via email, being clear, concise, and friendly in your responses is crucial to delivering that empathetic support Wonderbly values.
✨Tip Number 3
If you speak any additional languages, make sure to highlight this in your application. Being multilingual can set you apart from other candidates and is a great asset for supporting a diverse customer base.
✨Tip Number 4
Prepare for the remote work environment by ensuring you have a reliable internet connection and a quiet workspace. This will help you perform efficiently and maintain a professional atmosphere while assisting customers.
We think you need these skills to ace Customer Support Angel
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Support Angel. Familiarise yourself with the company's mission and values, as well as the specific requirements listed in the job description.
Tailor Your CV:Customise your CV to highlight relevant experience in customer support. Emphasise any previous roles where you've demonstrated excellent communication skills, problem-solving abilities, and a passion for helping others.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are drawn to Wonderbly and how your skills align with their mission of delivering empathetic customer support.
Follow Application Instructions:Ensure you apply through the specified link provided in the job posting. Double-check that all required documents are included and that your application is submitted before the deadline.
How to prepare for a job interview at Wonderbly
✨Show Your Passion for Customer Support
Make sure to express your genuine enthusiasm for helping customers. Share any previous experiences where you went above and beyond to assist someone, as this aligns perfectly with the values of Wonderbly.
✨Demonstrate Your Communication Skills
Since the role involves responding to customer queries via email, it's crucial to showcase your written communication skills. Prepare examples of how you've effectively communicated in past roles, especially in a remote setting.
✨Familiarise Yourself with Their Products
Take some time to explore Wonderbly's offerings. Understanding their personalised books and the overall mission will help you answer questions more confidently and show that you're genuinely interested in the company.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Think through potential scenarios related to order inquiries or complaints, and prepare thoughtful responses that highlight your problem-solving abilities.
