Salesforce Administrator

Location: South London – Hybrid (ideally 1 day per week in the office)

Contract: Permanent

Hours: Part-time, 3 days per week (flexible – can be spread across 5 days)

WONDER Foundation is a mission-driven organisation committed to creating meaningful impact for women and girls worldwide. Salesforce sits at the heart of our operations, supporting fundraising, programme delivery, communications, and HR. We are seeking a Salesforce Administrator to act as the sole administrator of our Salesforce platform. This is a hands-on role where you will maintain, configure, and continuously improve Salesforce to solve business challenges, increase efficiency, and deliver mission value. The successful candidate must be a Salesforce Certified Administrator and be comfortable working independently while collaborating closely with teams across the organisation.

Responsibilities:

• Collaborate with staff and other stakeholders to design, configure, and implement Salesforce.
• Translate business requirements into technical solutions.
• Provide ongoing support and training to end users, including the creation and delivery of training materials, demonstrating new features, and documentation maintenance.
• Manage and maintain the Salesforce platform, including the overall strategy and day-to-day activities involved in administering Salesforce.
• Troubleshoot problems and implement suitable solutions in a timely manner.
• Support the fundraising, programmes and communication teams to implement Salesforce solutions to solve challenges, improve processes, and increase adoption.
• Oversee and manage all integrations with the Salesforce platform, including Flair HR, Outlook, SharePoint, Fundraise Up, Mailchimp, and CloudAlly.
• Lead the administration of the Flair HR app integrated with Salesforce, handling key technical aspects of recruitment, staff onboarding, performance reviews, and leave management.
• Manage all license requirements with Salesforce and Flair.
• Ensure seamless operation and efficiency of all integrations to meet and exceed business objectives.
• Customise the user experience and manage profiles and permissions.
• Oversee all administrative functions within Salesforce, including the creation and maintenance of user profiles and permissions.
• Build a customised user experience to boost productivity and drive success.
• Improve the efficiency of operations by proactively undertaking regular process analysis and documentation.
• Analyse internal and external processes and make data-driven recommendations for improvement.
• Possess a deep understanding of Salesforce products, processes, and best practices.
• Provide reporting on a regular basis to help users and SMT gain insights and make decisions from Salesforce data.
• Create reports and dashboards to monitor data quality and business metrics.
• Provide data-driven recommendations to management by building visually compelling dashboards.
• Create processes to ensure data in Salesforce is managed correctly.
• Lead the management of data within Salesforce, including setting up validation rules and proactively preventing data duplication.
• Assess and improve data quality within Salesforce, ensuring data is actionable to help the team make important business decisions.
• Plan for upgrades, seasonal releases and long-term projects.

Upcoming Projects:

• Migrating to Mailchimp’s most robust and fully supported solution.
• Designing an efficient technical approach for annual beneficiary data collection surveys.
• Supporting targeted fundraising campaigns and focused advocacy efforts.
• Implementing a comprehensive data management strategy to address inactive and legacy data.
• Deliver improvements to Salesforce visibility and tracking, enhancing transparency, reporting, and operational efficiency.

These projects offer excellent opportunities for professional growth while contributing to meaningful, mission-led work.

Person Specification:

Essential Skills and Experience:

• Right to work in UK.
• Excellent written and verbal communication skills with the ability to produce high-quality written materials and to understand and communicate with diverse audiences.
• The ability to work independently whilst being flexible to work as part of a busy and dynamic team.
• Strong attention to detail and high level of accuracy.
• An action-oriented mindset and the ability to identify and solve problems in a working environment.
• Able to effectively communicate business requirements to management.
• Creative and analytical thinker with strong problem-solving skills.
• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, and handle and prioritise simultaneous requests.
• A clear understanding of Data Protection Regulation (GDPR).
• Excellent knowledge of Microsoft Office.

Desirable Skills and Experience:

• Experience with non-profit processes preferred.
• Knowledge and experience in relationship management.
• Previous experience as a Salesforce administrator.