At a Glance
- Tasks: Lead a dynamic team to drive customer success and revenue growth.
- Company: Join Beyond, a tech-driven company focused on simplifying technology for clients.
- Benefits: Enjoy a 4-day work week, flexible hours, and comprehensive wellness programmes.
- Other info: Be part of a supportive culture that values personal growth and innovation.
- Why this job: Make a real impact by mentoring a team and enhancing customer experiences.
- Qualifications: Proven account management and leadership experience in a fast-paced environment.
Reports to: Head of Commercial
Location: Hybrid, Newmarket, 2 days on-site, 2 days WFH
Hours: 32 hours across a 4-day week (no salary sacrifice)
Salary: £45,000 - £50,000
Product: Evouchers; FundingConnect
Who we are and what is important to us:
Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools. Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier. The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group. We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.
Who Evouchers is:
At Evouchers, we're passionate about making it easier for organisations to deliver financial support to the people who need it most. We work with local authorities, housing associations, schools, charities and other organisations to simplify the way support is managed and distributed. Our products are designed to remove administrative complexity, improve efficiency and provide a better experience for both organisations and the people they support. Evouchers is our digital voucher platform, enabling organisations to securely distribute support for free school meals, Household Support Fund schemes, energy support, household essentials and a wide range of other welfare programmes. FundingConnect is our end-to-end grant management platform, helping organisations manage every stage of a funding programme—from applications and eligibility assessments through to award management, reporting and insight—all within one secure, configurable system. Together, our platforms help organisations deliver support more efficiently, make informed decisions and maximise their impact in the communities they serve. As we continue to grow, we're committed to developing technology that solves real-world challenges and makes a meaningful difference.
Job snapshot:
As Account Manager Lead, you will be responsible for mentoring and developing a close-knit, ambitious team while driving a proactive, commercially-focused culture. This hands-on leadership role goes beyond traditional retention; you will establish the processes and tools necessary to deliver exceptional customer success, identify opportunities to grow customer value and protect revenue. You will act as a key player in evolving the Account Management function during a significant growth phase, while personally managing select key client relationships and championing new ways of working across the department.
What you’ll be doing:
- Develop and implement the Account Management strategy, establishing scalable processes, playbooks and clear portfolio tiering models to balance team workload and support continuous business growth.
- Manage a select number of key accounts personally, while guiding the wider team to build comprehensive customer success plans that maximise customer lifetime value and align the platform with clients' long-term business goals.
- Lead the hiring, induction and ongoing development of the Account Management team to deliver best-in-class customer service.
- Conduct structured 1:1s aligned with OKRs and KPIs to embed a commercial mindset, enhance career development and foster a high-performing team culture.
- Proactively manage team performance and customer success through structured coaching that ensures exceptional service standards, prompt query resolution, and adherence to SLAs, while celebrating successes and addressing development needs.
- Act as the primary bridge between Account Management and wider departments (including Marketing, Customer Support, and the BDM team) to ensure a unified customer journey—collaborating closely on lead generation, seamless onboarding delivery, contract performance, and joint campaigns.
- Act as the internal voice of the customer, establishing a regular cadence of strategic client meetings, involving the Product team where it adds value, and consistently feeding back user insights, feature requests and pain points.
- Drive revenue growth by equipping and coaching the team to proactively identify new commercial opportunities and upsell Evouchers’ paid-for products.
- Ensure the team owns renewals as a structured discipline, coaching them through forecasting, contract negotiations and save-plays for at-risk accounts.
- Monitor customer spending patterns, market trends, and the competitive landscape to maintain a thorough understanding of our proposition, support strategic planning, and ensure account strategies evolve with customer needs.
- Maintain and optimise Salesforce to track and drive key performance metrics, ensuring data-driven decision-making and providing regular, accurate reporting to the Head of Commercial.
Requirements
What we’re hoping you’ll bring:
- Extensive hands‑on account management experience within a target‑driven environment, bringing the practical expertise required to negotiate contracts, secure renewals, and grow portfolio revenue.
- Proven experience in a management role, with a successful track record of building, supporting and leading teams in growth environments.
- Experience within a SaaS, technology or software solutions environment.
- Strong people‑centric approach, maintaining discretion and confidentiality at all times.
- Skilled at building and nurturing relationships, establishing trust and credibility with both internal teams and external stakeholders.
- Strong commercial acumen with a deep understanding of industry trends, market dynamics and customer behaviours that drive business growth.
- Ability to leverage customer insights and industry knowledge to identify new revenue opportunities and customer retention.
- Effective and tactful communicator, able to deliver constructive feedback that drives growth and development within the team.
- Demonstrated ability to coach, influence and guide teams through change and new ways of working.
- Naturally curious and proactive in identifying and exploring new ideas and opportunities.
- Excellent organisational skills with the ability to prioritise tasks, manage workflow efficiently and consistently meet deadlines.
- Adaptable and eager to learn, thriving in dynamic, fast‑paced environments.
- Positive and solution-focused mindset, bringing enthusiasm and energy to inspire and motivate the team.
- Lead by example as a role model of professionalism, consistency and motivation, encouraging high performance from others.
- Exceptional communication skills, both written and verbal, with strong attention to detail.
Benefits
What you’ll get:
Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience. We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be. We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:
- 4-day working week
- Flexible working schedule/work-from-home opportunities
- On-site gym facilities at HQ
- Buying and selling holiday scheme
- Additional holiday for length of service
- Employee-assisted programme
- Group life assurance (Death in service)
- Will-writing assistance scheme
- Company pool cars at HQ
- Payroll giving scheme enabling you to support charities of your choice through tax-efficient salary donations
- Health cash plan, covering everyday health treatments
- On-site trained mental health and well-being champions
- Monthly lunch club (on us)
- Discounted retail vouchers via employee savings platform
- Comprehensive wellness programmes
- Enhanced maternity, paternity and adoption benefits
- Electric car scheme & on-site EV charging
- Cycle to Work Scheme
- Eye examination scheme
- Financial contribution to the setup of work-from-home environments
- Use of new and leading technology in the form of Apple products
- Frequent company-funded social events
- Office closure between Christmas & New Year
- Access to continuous learning and development opportunities
- Comprehensive employee referral scheme
- Casual Dress Code
- Free healthy snacks & barista coffee
In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes:
- Enhanced pension payments
- Retail vouchers
- Private medical insurance
- Dental plan
- Enhanced Health Cash Plan
If you're selected, we'll guide you through the following checks as part of our offer process:
- DBS Check: Verification of criminal records.
- Right to Work: Confirmation of legal work eligibility.
- References: Automated verification based on HMRC records.
At Beyond, we celebrate diversity and are committed to being an equal‑opportunity employer. We welcome candidates from all walks of life.
Account Management Lead in Newmarket employer: Wonde
Beyond is an exceptional employer that fosters a vibrant and inclusive work culture, where innovation and personal growth are at the forefront. With a flexible 4-day working week, comprehensive benefits, and a commitment to employee well-being, team members thrive in a supportive environment that encourages collaboration and creativity. Located in Newmarket, employees enjoy access to modern facilities and continuous learning opportunities, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Account Management Lead in Newmarket
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wonde. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wonde before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wonde:Your cover letter is your chance to shine! Tell us why you want to work at Wonde specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wonde!
How to prepare for a job interview at Wonde
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
