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- Tasks: Support Sage Cloud solutions and coordinate technical activities across diverse teams.
- Company: Join a leading tech company focused on innovative cloud solutions.
- Benefits: Generous bonuses, 25 days leave, hybrid work, and ongoing training.
- Why this job: Make a real impact by solving complex issues and mentoring others.
- Qualifications: Experience in ERP solutions and strong problem-solving skills required.
- Other info: Dynamic role with excellent career growth and a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
As a key member of Sage X3 Engineering organization, the Product Engineering Level 3 Support team assists Sage Customer Services and Cloudops teams worldwide in supporting Sage Partners and Customers using our Sage Cloud solutions. This team is the main link between Product Delivery and the Support teams in the regions. The team manages the Support and Maintenance activities with POs, PMs, technical leaders, dev experts, and mentors the Sage X3 Support consultants in the regions. This Engineer role covers the functional aspect of a Sage X3 solution and requires a good technical understanding. Development and quality assurance tasks are part of the mission to meet Product Engineering needs.
You will play a dual role combining functional project coordination and Level 3 support. You will be responsible for supporting IT initiatives across various stakeholders (Cloudops teams, Sage project teams, Partners, Customers and your own Product Delivery) by having a good understanding of how all the elements functionally work together to ensure the continuous Sage and Sage-referenced Partner updates.
This is a hybrid position - you will work 3 days a week from our Winnersh office.
Key Responsibilities:
- Coordinate technical activities across all project stakeholders (hosting providers, internal teams, partners, customers) to ensure smooth Cloud update execution.
- Provide Level 3 support expertise to resolve complex functional and technical issues in collaboration with Cloudops teams, Expert Services, Product Owners, Developers, and Customer Support teams.
- Contribute to internal initiatives related to support tools, knowledge sharing, and product expertise.
- Manage critical customer situations and represent their voice in discussions about the roadmap and maintenance priority ranking.
- Support Cloudops and Expert Service activities by analyzing requirements and recommending solutions.
- Mentor and coach regional support teams and junior engineers.
Required Skills & Qualifications:
- Fluency in English (spoken and written).
- Proven Functional experience in deploying and supporting ERP solutions in cloud environments.
- Strong understanding of multi-tier architectures, authentication methods, and network protocols.
- Excellent problem-solving, coordination, and communication skills.
- Ability to work independently and collaboratively within cross-functional teams.
Preferred Qualifications:
- Degree in Computer Science, Engineering, or equivalent.
- Experience with Sage X3 and/or Sage Intacct in a SaaS context.
- Proficiency in C++, TypeScript, Git, GraphQL, Power BI.
- Strong knowledge of database (Oracle, SQL Server, MongoDB).
- Experience in production management in various sectors including agri-food, healthcare, construction, industries, etc.
- Strong mentoring and active listening skills.
- Experience in technical project management and customer-facing roles.
- Ability to clearly present technical solutions to technical and non-technical audiences.
- A good knowledge of various European legislations such as the Polish one will be a plus.
Benefits:
- Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
- 25 days of paid annual leave with the option to buy up to another 5 days.
- 8 bank holiday days.
- Paid 5 days yearly to volunteer through our Sage Foundation.
- 50% income protection.
- Holiday buy + sell.
- Comprehensive health, dental, and vision coverage.
- Work away scheme for up to 10 weeks a year.
- Ongoing training and professional development.
- Hybrid working.
- Healthy Mind app membership.
- Access to various helpful memberships for finances, health and wellbeing.
Product Support Engineer in Winnersh employer: WomenTech Network
Contact Detail:
WomenTech Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Winnersh
✨Tip Number 1
Network like a pro! Reach out to current employees at Sage or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of Sage X3. Be ready to discuss how your experience aligns with the role and share examples of how you've tackled complex issues in the past.
✨Tip Number 3
Show off your problem-solving skills during interviews! Think of scenarios where you’ve had to coordinate between different teams or resolve customer issues. This will highlight your ability to manage critical situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Sage.
We think you need these skills to ace Product Support Engineer in Winnersh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Product Support Engineer role. Highlight your functional experience with ERP solutions and any relevant technical skills, like C++ or TypeScript, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your problem-solving skills and experience in cloud environments.
Showcase Your Communication Skills: Since this role involves coordinating with various stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey complex ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WomenTech Network
✨Know Your Sage X3 Inside Out
Make sure you brush up on your knowledge of Sage X3 and its functionalities. Understand how it integrates with cloud solutions and be ready to discuss specific scenarios where you've deployed or supported ERP solutions. This will show that you’re not just familiar with the product, but that you can also think critically about its application.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of complex issues you've resolved in previous roles. Think about situations where you coordinated with multiple stakeholders to find a solution. This is key for the Product Support Engineer role, so having concrete examples will demonstrate your capability to handle Level 3 support effectively.
✨Communicate Clearly and Confidently
Since this role involves liaising with various teams and customers, practice articulating technical concepts in a way that’s easy to understand. You might be asked to explain a technical solution to a non-technical audience, so being clear and concise is crucial. Consider doing mock interviews to refine your communication style.
✨Be Ready to Discuss Mentoring Experience
As mentoring is part of the role, think about your past experiences where you've guided others. Be prepared to discuss your approach to coaching junior engineers or support teams, and how you’ve contributed to their development. This will highlight your leadership skills and your ability to foster a collaborative environment.
