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- Tasks: Manage and optimise cloud infrastructure for Sage's global product portfolio.
- Company: Join a leading tech company focused on innovation and collaboration.
- Benefits: Enjoy comprehensive training, flexible work, and opportunities for career growth.
- Why this job: Make a real impact on a global scale while enhancing your technical skills.
- Qualifications: Experience in ERP software and strong communication skills required.
- Other info: Dynamic role with a focus on automation and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid - 3 days per week in our Newcastle office
The Cloud Operations (CloudOps) Team is responsible for ensuring Sage’s online product portfolio remains available, secure, and performant for customers worldwide. As a Senior CloudOps Hosting Consultant, you will play a critical role in bridging the gap between Partner Development and Operations by deploying patches, administering infrastructure, and improving automation using cloud technologies.
Comprehensive training and full certification on the X3 application will be provided, as this position requires an in-depth understanding of the X3 platform and a strong commitment to delivering exceptional service to both partners and customers. You will collaborate closely with the Global Centre of Excellence teams to deploy, monitor, and continuously optimise the Global X3 Cloud Service, ensuring high availability, reliability, and performance across multiple regions.
While this is not a 24/7 operational role, there will be an expectation for flexible on-call coverage to resolve service incidents and collaborate across global time zones.
Key Responsibilities
- Take accountability for Global X3 Cloud hosted infrastructure, ensuring multi-environment sites remain available, secure, and performant.
- Lead during high-pressure incident scenarios, balancing technical resolution with partner/customer communication.
- Provision X3 Cloud client environments into relevant regional hosted environments.
- Create, maintain, and enhance infrastructure and automation to support secure and scalable environments.
- Monitor tickets, applications, and systems, proactively identifying and mitigating issues.
- Communicate planned changes, incidents, and service improvement plans to stakeholders.
- Act as an escalation point for troubleshooting across multiple domain areas.
- Enable continuous deployment cycles and on-demand deployment processes.
- Perform and plan customer application upgrades and patching per contractual requirements.
- Document changes and updates in internal records/wiki and share with X3 teams.
- Assist with budget management, identifying cost savings and monitoring spend levels.
What We’re Looking For
- Strong communication skills for external partner engagement.
- Deep understanding of ERP software and experience supporting external partners.
- Proven troubleshooting and technical skills.
- Prior experience supporting ERP from a partner perspective.
Why Join Us?
- Opportunity to work on a global cloud solution impacting thousands of customers.
- Collaborative environment with training and continuous learning provided.
- Be part of a team driving innovation and automation in cloud hosting.
Senior CloudOps Hosting Consultant in Newcastle upon Tyne employer: WomenTech Network
Contact Detail:
WomenTech Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CloudOps Hosting Consultant in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to folks in the CloudOps space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with cloud technologies or ERP software, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you’ve led during high-pressure situations or resolved complex issues. We love hearing about real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team.
We think you need these skills to ace Senior CloudOps Hosting Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior CloudOps Hosting Consultant role. Highlight your cloud technologies expertise and any relevant ERP experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about cloud operations and how your background makes you a perfect fit for the team. Don’t forget to mention your communication skills and ability to handle high-pressure situations!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love seeing candidates who can demonstrate their troubleshooting prowess and proactive approach to issues.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WomenTech Network
✨Know Your CloudOps Stuff
Make sure you brush up on your knowledge of cloud technologies and the X3 platform. Familiarise yourself with common issues and solutions in cloud hosting, as well as the latest trends in automation. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves engaging with partners and customers, practice articulating complex technical concepts in a simple way. Prepare examples of how you've successfully communicated during high-pressure situations or resolved incidents, as this will highlight your ability to balance technical resolution with effective communication.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about past experiences where you had to troubleshoot issues or manage incidents. Be ready to explain your thought process and the steps you took to resolve the situation, as this will showcase your critical thinking abilities.
✨Demonstrate Your Team Spirit
This role requires collaboration with various teams, so be prepared to discuss how you work within a team environment. Share examples of successful projects where you contributed to a team effort, and emphasise your commitment to continuous learning and improvement, which aligns with the collaborative culture they’re looking for.
