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- Tasks: Lead a global team ensuring Sage’s cloud products are secure and high-performing.
- Company: Join Sage, a leader in cloud technology with a focus on innovation and collaboration.
- Benefits: Enjoy comprehensive health coverage, flexible work patterns, and ongoing professional development.
- Why this job: Make a real impact by leading cloud operations and driving service improvements.
- Qualifications: Experience in Cloud Operations or DevOps, strong leadership, and technical skills required.
- Other info: Hybrid role with opportunities for career growth and a supportive work environment.
The predicted salary is between 48000 - 84000 £ per year.
We’re looking for a Cloud Operations Manager to lead the teams responsible for the availability, performance, and security of Sage’s global cloud products. You’ll manage a distributed DevOps-oriented organisation that ensures our customers can rely on our services 24/7 to run their businesses. This is a strategic and people-focused leadership role, combining operational excellence, technical depth, incident leadership, and cross-functional collaboration across engineering, product, architecture, and security teams. This is a hybrid position requiring 3 days per week in our Newcastle or Barcelona office.
Your First 90 Days
- 30 days – Understand the product portfolio, Cloud Ops operating model, incident processes, and team structure.
- 60 days – Take ownership of key services, lead incident reviews, help shape service improvements, and begin building strong cross-functional relationships.
- 90 days – Fully lead the Cloud Ops team, influence product delivery strategy, and drive operational maturity, automation, and customer experience improvements.
Meet the Team
You’ll lead a global team of Cloud Operations & DevOps Specialists who safeguard our live services. The team partners closely with Product Delivery, Architecture, Security, and Engineering to ensure our products are resilient, performant, secure, and continuously improving. You’ll also be an active member of the Cloud Operations senior leadership team.
How Success Will Be Measured
- Service availability, reliability, and performance of your product areas
- Effective leadership during major incident scenarios
- Quality of communication with stakeholders at all levels
- Progress on automation, simplification, and operational improvements
- Team engagement, accountability, and development
- Contribution to Cloud Ops strategy and cross-functional alignment
Skills You’ll Gain
- Experience leading complex cloud products at global scale
- Exposure to cutting-edge cloud technologies and DevOps automation
- Cross-functional influence in a highly collaborative environment
- Strategic ownership of service design, operations, and incident management
- Deep expertise in cloud reliability, security, and performance
Snapshot of Your Day-to-Day
You’ll lead and develop a global Cloud Operations team, ensuring Sage’s online products remain secure, available, and high-performing. You’ll work closely with engineering and product teams to shape service design, drive automation and innovation, lead service reviews, manage major incidents, oversee budgets, and champion a world-class customer experience.
Qualifications
- Proven experience leading Cloud Operations, DevOps, or Site Reliability teams
- Strong understanding of live service operations, incident management, change control (ITIL), and SLA/SLO-driven environments
- Ability to collaborate and influence at all levels, including senior stakeholders
- Experience with large-scale cloud services, security standards, and distributed systems
- Excellent communication, leadership, and decision-making skills
- Strong technical grounding in cloud operations (Azure, AWS or equivalent)
- Experience working closely with Product, Commercial, and Engineering teams
- Ability to analyse complex problems quickly and make informed decisions
- Financial awareness (budgets, cost optimisation, cross-charging)
- This role will require you to be available for escalations during incidents. As your team is on call 24/7, this may require you to join calls and help manage.
Nice to Have
- Experience working with automation, CI/CD, Infrastructure-as-Code, and DevOps tooling
- Background with web/cloud technologies (.NET, JavaScript, Rails, HTML/CSS)
- Knowledge of Linux and/or Windows Server in a cloud environment
- Experience with modern databases (MySQL, MSSQL, NoSQL)
- Prior people leadership experience in a global or distributed team
- Exposure to Agile methodologies and SDLC processes
- Degree in a relevant discipline or equivalent professional experience
At Sage, we offer you an environment where you can grow professionally without compromising your personal well-being. Our benefits package is designed to provide stability, flexibility, and balance:
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
Cloud Operations Manager in Newcastle upon Tyne employer: WomenTech Network
Contact Detail:
WomenTech Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Operations Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the cloud operations space, especially those who work at Sage or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with cloud operations, incident management, and team leadership. This will give you an edge during interviews and help us see your potential.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to hiring managers or teams at Sage. Express your interest in the Cloud Operations Manager role and share how your background aligns with their needs.
✨Tip Number 4
Stay updated on industry trends! Follow cloud technology news and developments. Being knowledgeable about the latest tools and practices will not only impress us but also show your commitment to continuous learning.
We think you need these skills to ace Cloud Operations Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Cloud Operations Manager role. Highlight your experience with cloud services, incident management, and team leadership. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about cloud operations and how you can contribute to our team. Be sure to mention any relevant projects or achievements that showcase your expertise.
Showcase Your Leadership Skills: Since this role is all about leading teams, make sure to highlight your leadership experience. Share examples of how you've successfully managed teams, handled incidents, and collaborated across departments. We love seeing strong leaders!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at WomenTech Network
✨Know Your Cloud Inside Out
Make sure you have a solid understanding of cloud operations, especially the technologies mentioned in the job description like Azure and AWS. Brush up on your knowledge of incident management and service reliability to show that you can lead effectively.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Be ready to discuss your approach to incident leadership and how you foster collaboration across different teams. This will highlight your people-focused leadership style.
✨Showcase Your Problem-Solving Abilities
Think of complex problems you've solved in previous roles, particularly in cloud environments. Be prepared to explain your thought process and decision-making skills during these scenarios, as this role requires quick analysis and informed decisions.
✨Engage with Stakeholders
Practice how you would communicate with various stakeholders, from technical teams to senior management. Highlight your experience in cross-functional collaboration and how you ensure everyone is aligned, which is crucial for this role.
