Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer networks, troubleshoot issues, and ensure service delivery within SLAs.
- Company: Join Vodafone UK, a diverse and inclusive workplace committed to innovation and technology solutions.
- Benefits: Enjoy a competitive salary, bonus, 28 days holiday, employee discounts, and tailored benefits.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in tech.
- Qualifications: Experience with customer networks, strong communication skills, and ability to work under pressure.
- Other info: Secure vetting required; we encourage all backgrounds to apply!
The predicted salary is between 37000 - 37000 £ per year.
At Vodafone UK, diversity isn’t just a buzzword; it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions.
What You'll Do
- A key customer facing role, providing professional expertise on the day-to-day management of the customers' strategic network and in the handover of services from Provide to Assure.
- Assist in project delivery on behalf of the customer with the ability to troubleshoot and resolve issues.
- Liaise with both customer, Vodafone internal technical groups and external suppliers to deliver all Provide related activities within SLA timescales.
- Ability to effectively operate and integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm.
Key Accountabilities
- Pro-actively investigate, analyse and diagnose network issues through thorough examination of the data collation and tool sets provided for network analysis.
- Jointly responsible for the support of the CNI LAN environment (with some WAN infrastructure).
- Undertake or support rapid restoration of CNI network fault resolution within SLA.
- Take overall pro-active responsibility for the technical support/issues arising within the CNI environment at Data Centres.
- Investigate network problems identified using pro-active tools.
- Ensure that incidents are escalated according to the Operational Procedures Document as required.
- Ensure that all incidents are dealt with correctly and customer SLAs are managed/not breached.
- Develop/follow documented and agreed business processes/procedures.
- Identify and highlight any deficiencies in the business processes/procedures.
- Ensure that all alerts generated are investigated and effectively communicated.
- Meet/exceed business, department and individual objectives and targets.
- Investigate and analyse complex incidents/problems and engage with the 2nd/3rd line on-site engineering resource where necessary.
- Assist with analysis of the root cause of faults and the production of subsequent detailed RCA reports.
- Capture of client-specific business requirements and creation of technical frameworks.
- Contribute to ad-hoc support duties/related project delivery.
- Participate and support the shift team rota and flexible availability arrangements.
- Build and maintain trusted relationships with key customer stakeholders.
- Become expert in the customer networks and their technologies.
- Provide expert support/guidance on related SRTs during critical fault investigation/Service restoration.
Who You Are
- Excellent customer relations skills.
- Good knowledge of Spreadsheet reporting/creation.
- Experience in handling and working with customer SLAs.
- Experience in working to deadlines.
- Experience in working under pressure.
- Must have experience in working on customer switched networks.
Please note that Secure vetting will be required for this role. Candidates must demonstrate UK residency for a minimum of 5 years to be eligible.
What We Offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
Together We Can. Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
NOC Engineer - Network Operations Centre employer: Women's Engineering Society
Contact Detail:
Women's Engineering Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Engineer - Network Operations Centre
✨Tip Number 1
Familiarise yourself with Vodafone's core values and their commitment to diversity and inclusion. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs, showcasing your understanding of their culture.
✨Tip Number 2
Brush up on your technical knowledge related to network operations, particularly around CNI LAN environments and troubleshooting techniques. Being able to discuss specific tools and methodologies you’ve used in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your customer relations skills by sharing examples of how you've successfully managed SLAs and resolved issues under pressure. This will show that you can handle the demands of a customer-facing role effectively.
✨Tip Number 4
Network with current or former Vodafone employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the NOC Engineer role, which can be invaluable during your application process.
We think you need these skills to ace NOC Engineer - Network Operations Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the NOC Engineer role. Focus on your customer relations skills, experience with network operations, and any specific technologies you've worked with.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and Vodafone's commitment to diversity. Mention how your background and skills make you a great fit for the team, and provide examples of how you've successfully managed customer SLAs in the past.
Highlight Relevant Experience: When detailing your work history, emphasise your experience in handling customer switched networks and your ability to work under pressure. Use specific examples to demonstrate your problem-solving skills and your proactive approach to network issues.
Showcase Your Interpersonal Skills: Since this role involves liaising with customers and internal teams, highlight your interpersonal skills. Provide examples of how you've built trusted relationships with stakeholders and effectively communicated technical information in previous roles.
How to prepare for a job interview at Women's Engineering Society
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a NOC Engineer. Familiarise yourself with network operations, troubleshooting techniques, and customer service expectations. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've diagnosed and resolved network issues in the past. Highlight your analytical skills and ability to work under pressure, as these are crucial for the role.
✨Emphasise Customer Relations
Since this role involves direct interaction with customers, be ready to talk about your experience in managing customer relationships. Share examples of how you've maintained or exceeded SLAs and handled difficult situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
