Safe Accommodation Manager in Leicester

Main Tasks

• To coordinate support services and a programme of activities in the county refuge, dispersed properties, and to manage an employee team providing:
• Specialist housing advice
• Enhanced security measures as part of a wider package of care and support
• Provision of accommodation for those fleeing domestic abuse

On Call: You are required to participate in an out of hours rota.

Key Responsibilities

• Service Co-ordination – This includes management of employees and resources (refuge and dispersed properties) to enable the services to function efficiently and effectively.
• Service Development – This includes understanding the needs of clients and developing and improving services to meet those needs and promoting the service to potential victims and survivors.
• Service Delivery – This includes working alongside colleagues, managers and other agencies, to deliver support services to specialist clients.
• Designated Safeguarding Lead – To develop and implement WALL’s safeguarding policies and practices alongside WALL’s Designated Safeguarding Manager, ensuring the highest safeguarding standards are in place throughout all aspects of service delivery, embedding learning into working practice.
• General – This includes all duties that ensure the safety and effectiveness of the accommodation provision, and team, with broader responsibilities that contribute to the development of WALL.

Duties

• To be responsible for, supervise and support employees and volunteers across WALL’s County and Rutland accommodation projects (refuge and dispersed) ensuring appropriate and effective delivery of services.
• To be responsible for employee day-to-day supervision and professional development of team members, including the completion of one-to-one/supervision, case management supervision and appraisals.
• To assist with recruitment and selection, across the organisation.
• To oversee the allocation of referrals, and cases, to refuge practitioners and manage the workload capacity for teams.
• To assist in the volunteer training programme, and domestic abuse awareness training, to external organisations and agencies.
• To organise employee rotas to ensure the continuation of services including periods of employee leave and/or absence.
• To ensure data returns and contract monitoring is up to date and submitted in line with Funder requirements.
• To keep accurate financial records and monitor the financial systems in the refuge, and for the dispersed accommodation.
• To coordinate the provision of enhanced security measures, as part of a wider package of care, and support to improve the safety of refuge and dispersed accommodation.
• To co‑ordinate the programme of activities for women and their children in the refuge. This may include the co‑ordination of a client feedback forum.
• To support clients in dispersed accommodation, and across other safe accommodation provision, as required.
• To work in partnership with other agencies to provide full integration for children into service provision within the area.
• To keep clear, accurate records and maintain confidential files on clients and their children in all WALL services.
• To maintain a record of equipment needed, order new and replacement items when required and ensure regular maintenance and health and safety checks of equipment in safe accommodation.
• To regularly assess the needs of clients and employees and make recommendations for improving and developing services.
• To ensure monitoring and evaluation systems, which assess intake, output and outcomes of the service are accurate and up to date.
• To assist the senior management team in the collection of statistical and financial information for monitoring, auditing and quality assurance purposes.
• To support the administrative systems, and use effectively, in providing high quality services across the organisation.
• To develop and maintain links with other agencies and assist in developing protocols and referral procedures as appropriate.
• To assist in the development of WALL policies and practices, and ensure all employees are able to apply to their own practice.
• To help in the development and promotion of WALL training services to external agencies and individuals, and specifically to raise awareness of the effects of domestic abuse and violence on victims.
• To represent WALL to relevant external agencies.
• To work with partner agencies in developing and improving services for victim survivors of domestic abuse.
• To ensure that the service recognises the needs and concerns of a diverse range of victim survivors and address them appropriately by working proactively to ensure that a non‑discriminatory service is accessible to all eligible clients.
• To keep up to date with policy and practice in your area of work and undertake employee development and training relevant to the post.
• To accept and oversee the referrals pathway into WALL and accept and triage admissions into safe accommodation.
• To keep clear and accurate records and maintain confidential files on clients.
• To oversee a case load of clients, ensuring that each client receives the appropriate service, individual to their needs and develop appropriate support and safety plans.
• To provide support for clients and their children based on their needs and interests.
• To organise and participate in the rota of staff on duty in the evenings and weekends. This includes during bank holidays and national holidays.
• To facilitate and chair team meetings.
• To facilitate and attend refuge house meetings.
• To represent residents and their children at meetings with external agencies where appropriate.
• To act as a Safeguarding Lead for WALL.
• To act in accordance with the policies and practices of WALL. In particular to maintain the strict confidentiality of the Refuges and Dispersed properties.
• To act in a fair and supportive way, and positively promote equal opportunities and eradicate discrimination.
• To work in a safe and responsible way, ensuring that safety procedures are followed and that you do not endanger yourself, your colleagues or clients.
• To be punctual and minimise absence from work.
• To attend all one-to-one/supervision, staff meetings and training days.
• To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role.

The post holder will be line managed by the Head of Operations. The post holder will line manage an employee team across multi locations.