At a Glance
- Tasks: Lead the development of AI-powered customer experiences and collaborate with cross-functional teams.
- Company: Join American Express Digital Labs, a leader in innovative payment solutions.
- Benefits: Enjoy flexible working, comprehensive health benefits, and career development opportunities.
- Other info: Hybrid work model with excellent growth potential in a dynamic environment.
- Why this job: Shape the future of digital experiences with cutting-edge generative AI technology.
- Qualifications: 5+ years in product management and a passion for AI and customer-centric solutions.
The predicted salary is between 70000 - 90000 € per year.
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that are essential to our customers’ digital lives. We emphasize creativity, customer centricity, and innovation, with focus areas including digital payments, membership experiences, and new products powered by emerging technologies.
We are seeking an experienced Senior Product Manager to support the development of next-generation customer experiences powered by generative and agentic AI. This role will contribute to the product strategy and end-to-end delivery of AI-enabled customer experiences, translating emerging capabilities into intuitive, scalable solutions that deliver meaningful customer and business value. You will work closely with cross-functional partners across engineering, data science, design, and analytics to build and scale customer-facing products. This role requires a strong balance of product thinking and technical understanding, with the ability to collaborate effectively with teams building LLM-based systems and agentic workflows, while keeping a clear focus on customer outcomes.
Responsibilities
- Support the definition and execution of the product roadmap for generative and agentic AI-powered customer experiences, balancing customer needs, business priorities, and longer-term opportunities.
- Identify and prioritize customer problems through research, data analysis, competitive insights, and by staying current on industry trends to inform product decisions.
- Collaborate with design partners to apply design thinking and craft intuitive customer experiences, shaping how generative and agentic AI capabilities are surfaced to users.
- Lead the end-to-end development of generative and agentic AI products, including LLM-powered and agentic workflows, managing a dedicated scrum team and partnering with cross-functional stakeholders to deliver scalable solutions in accordance with enterprise standards.
- Leverage analytics and AI evaluation frameworks (e.g., structured evals, LLM-as-a-judge) to monitor product, system and model performance, driving continuous improvement through data-informed decisions.
- Collaborate with cross-functional stakeholders to ensure alignment with enterprise standards, compliance, and risk management practices.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
- 5+ years of product management experience, ideally in a highly regulated environment.
- Proven ability to drive product development, including early-stage (0–1) customer-facing solutions.
- Strong product sense with the ability to translate customer needs and emerging technologies into intuitive, scalable experiences.
- Working understanding of generative AI concepts, including Large Language Models (LLMs), prompt design, evaluation approaches, and agentic systems (e.g., orchestration, tool use, multi-step workflows).
- A passion for AI, product experimentation, and the future of digital customer experiences.
- Strong analytical mindset with experience using data to inform product decisions and measure success.
- Exceptional communication, documentation and stakeholder management skills.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
Benefits
- Support for financial well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Senior Product Manager – Generative AI & Agentic Experiences employer: Women Veterans Interactive
American Express is an exceptional employer that fosters a culture of innovation and creativity, particularly in the dynamic field of generative AI. With a strong emphasis on employee growth, comprehensive benefits including flexible working arrangements, and a commitment to financial well-being, employees are empowered to thrive both personally and professionally. Located in the vibrant city of London, team members enjoy access to cutting-edge resources and a collaborative environment that drives meaningful impact in the digital payments landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager – Generative AI & Agentic Experiences
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to generative AI. Show us you know your stuff and can think on your feet!
✨Tip Number 3
Tailor your pitch! When you get the chance to talk about your experience, make sure it aligns with what we’re looking for in a Senior Product Manager. Highlight your successes in product development and customer-centric solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Product Manager – Generative AI & Agentic Experiences
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience with generative AI and how it aligns with our mission at StudySmarter. We want to see how you can bring value to our team!
Showcase Your Passion:Let your enthusiasm for AI and product management shine through in your application. Share specific examples of projects you've worked on that demonstrate your passion for creating innovative customer experiences. We love seeing candidates who are genuinely excited about what they do!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, so make it easy for us to see why you're a great fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. We can't wait to see what you bring to the table!
How to prepare for a job interview at Women Veterans Interactive
✨Know Your AI Stuff
Make sure you brush up on generative AI concepts, especially Large Language Models (LLMs) and agentic systems. Be ready to discuss how these technologies can enhance customer experiences and provide specific examples of how you've applied them in past roles.
✨Showcase Your Product Management Skills
Prepare to talk about your experience in product management, particularly in regulated environments. Highlight your ability to drive product development from concept to launch, and be ready to share metrics that demonstrate your success in previous projects.
✨Collaborate Like a Pro
This role requires working closely with cross-functional teams. Think of examples where you've successfully collaborated with engineering, design, and analytics teams. Emphasise your communication skills and how you ensure alignment across different stakeholders.
✨Customer-Centric Mindset
Be prepared to discuss how you identify and prioritise customer problems. Share your approach to using research and data analysis to inform product decisions, and how you keep the customer at the heart of your product strategy.
