At a Glance
- Tasks: Lead the development of AI-powered customer experiences and collaborate with cross-functional teams.
- Company: Join American Express Digital Labs, a leader in innovative payment solutions.
- Benefits: Enjoy flexible working, comprehensive health benefits, and career development opportunities.
- Other info: Hybrid work model with a focus on creativity and innovation.
- Why this job: Shape the future of digital experiences with cutting-edge generative AI technology.
- Qualifications: 5+ years in product management and a passion for AI and customer-centric solutions.
The predicted salary is between 70000 - 90000 € per year.
Amex Digital Labs' mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that are essential to our customers' digital lives. We emphasize creativity, customer centricity, and innovation, with focus areas including digital payments, membership experiences, and new products powered by emerging technologies.
We are seeking an experienced Senior Product Manager to support the development of next-generation customer experiences powered by generative and agentic AI. This role will contribute to the product strategy and end-to-end delivery of AI-enabled customer experiences, translating emerging capabilities into intuitive, scalable solutions that deliver meaningful customer and business value.
You will work closely with cross-functional partners across engineering, data science, design, and analytics to build and scale customer-facing products. This role requires a strong balance of product thinking and technical understanding, with the ability to collaborate effectively with teams building LLM-based systems and agentic workflows, while keeping a clear focus on customer outcomes.
Responsibilities- Support the definition and execution of the product roadmap for generative and agentic AI-powered customer experiences, balancing customer needs, business priorities, and longer-term opportunities.
- Identify and prioritize customer problems through research, data analysis, competitive insights, and by staying current on industry trends to inform product decisions.
- Collaborate with design partners to apply design thinking and craft intuitive customer experiences, shaping how generative and agentic AI capabilities are surfaced to users.
- Lead the end-to-end development of generative and agentic AI products, including LLM-powered and agentic workflows, managing a dedicated scrum team and partnering with cross-functional stakeholders to deliver scalable solutions in accordance with enterprise standards.
- Leverage analytics and AI evaluation frameworks (e.g., structured evals, LLM-as-a-judge) to monitor product, system and model performance, driving continuous improvement through data-informed decisions.
- Collaborate with cross-functional stakeholders to ensure alignment with enterprise standards, compliance, and risk management practices.
- Bachelor's degree in Computer Science, Engineering, Business, or a related field.
- 5+ years of product management experience, ideally in a highly regulated environment.
- Proven ability to drive product development, including early-stage (0–1) customer-facing solutions.
- Strong product sense with the ability to translate customer needs and emerging technologies into intuitive, scalable experiences.
- Working understanding of generative AI concepts, including Large Language Models (LLMs), prompt design, evaluation approaches, and agentic systems (e.g., orchestration, tool use, multi-step workflows).
- A passion for AI, product experimentation, and the future of digital customer experiences.
- Strong analytical mindset with experience using data to inform product decisions and measure success.
- Exceptional communication, documentation and stakeholder management skills.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
Benefits- Support for financial well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Senior Product Manager – Generative AI & Agentic Experiences in London employer: Women Veterans Interactive
American Express is an exceptional employer that fosters a culture of innovation and creativity, particularly in the dynamic field of generative AI. With a strong emphasis on employee growth, comprehensive benefits including flexible working arrangements, and a commitment to financial well-being, employees are empowered to thrive both personally and professionally. Located in London, the hybrid work model allows for a balanced approach to work-life integration, making it an attractive opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager – Generative AI & Agentic Experiences in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with generative AI and product management. It’s a great way to stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to product management. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Product Manager – Generative AI & Agentic Experiences in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience with generative AI and how it aligns with our mission at Amex Digital Labs. We want to see how you can bring value to our team!
Showcase Your Passion:Let your enthusiasm for AI and product management shine through in your application. Share specific examples of projects you've worked on that demonstrate your passion for creating innovative customer experiences. We love seeing candidates who are genuinely excited about what they do!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, so make it easy for us to see why you're a great fit for the role.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that your application gets to the right people quickly. Plus, it’s the best way to stay updated on your application status. We can't wait to hear from you!
How to prepare for a job interview at Women Veterans Interactive
✨Know Your AI Stuff
Make sure you brush up on generative AI concepts, especially Large Language Models (LLMs) and agentic systems. Be ready to discuss how these technologies can enhance customer experiences and provide specific examples of how you've applied them in past roles.
✨Showcase Your Product Management Skills
Prepare to talk about your experience in driving product development, particularly in highly regulated environments. Highlight any early-stage customer-facing solutions you've worked on and how you balanced customer needs with business priorities.
✨Collaborate Like a Pro
Since this role involves working closely with cross-functional teams, think of examples where you've successfully collaborated with engineering, design, or data science teams. Be ready to explain how you ensure alignment and manage stakeholder expectations.
✨Data-Driven Decision Making
Demonstrate your analytical mindset by discussing how you've used data to inform product decisions in the past. Bring examples of how you've monitored product performance and driven continuous improvement through data-informed strategies.
