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- Tasks: Provide top-notch customer service and assist with orders via phone and email.
- Company: Join Fresh Direct, part of the global Sysco family, known for fresh produce.
- Benefits: Enjoy discounts on delicious food, generous holidays, and recognition awards.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Flexible part-time hours with potential for hybrid work after probation.
The predicted salary is between 1000 - 1200 £ per month.
This is a Part-time role working 20hrs per week, working 3 shifts per week Friday, Saturday and Sunday between 7am-5pm.
At Fresh Direct, we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. Fresh Direct, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
As a Customer Care Specialist, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email. After successful completion of your probation, there is a potential for this role to be Hybrid.
Key Activities & Responsibilities:
- Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
- Achieving set KPI’s in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
- Develop and maintain department structure to understand impact of customer service function across the business.
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers' business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
- Ensure that all customer comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
- Maintain effective communication between customer and Fresh Direct, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
- Communicate with internal departments to ensure processes run smoothly.
Key Attributes:
- Previous office/customer service environment required.
- Passion for excellent customer service.
- Excellent attention to detail.
- Confident problem solving and decision-making skills.
- Self-motivated with a desire to exceed set standards.
- PC Literate.
What you'll get:
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more….
Apply now...
Weekend Customer Care Specialist in Bicester employer: Women Thrive Magazine
Contact Detail:
Women Thrive Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Care Specialist in Bicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fresh Direct and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your passion for customer service! During your chat, share examples of how you've gone above and beyond for customers in the past. This will highlight your dedication and fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Weekend Customer Care Specialist in Bicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Specialist role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Passion: Let your enthusiasm for excellent customer service shine through in your application. Share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who are genuinely excited about helping others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Women Thrive Magazine
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service skills. Understand what makes excellent customer care and be ready to share examples from your past experiences. This role is all about providing top-notch service, so showing that you know the ins and outs of customer interactions will impress them.
✨Familiarise Yourself with Fresh Direct
Do a bit of homework on Fresh Direct and their products. Knowing their range of fresh produce and how they operate will show your genuine interest in the company. You can even mention specific products or services during the interview to demonstrate your enthusiasm.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle customer complaints or tricky situations. Think of a few scenarios where you successfully resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Off Your Communication Skills
As a Customer Care Specialist, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions. This will showcase your ability to maintain effective communication, which is crucial for the role.
