At a Glance
- Tasks: Lead global IT service operations and drive continuous improvement across multiple regions.
- Company: Join a global tech and AI organisation undergoing transformation.
- Benefits: Competitive contract rate of £500-600 per day with hands-on leadership opportunities.
- Other info: Dynamic environment with opportunities for operational excellence and career growth.
- Why this job: Make a significant impact on business-critical services and engage with senior stakeholders.
- Qualifications: 10+ years in IT Service Management with strong leadership and stakeholder management skills.
The predicted salary is between 57704 - 70528 £ per year.
- On Site : 1
- Contract Rate : 500
- Contract Job : 1
- Salary range high : 600
- Salary range low : 500
- Head of Service Operations
- London
- Contract
- Consulting
- Posted 6 hours ago
- Head of Service Operations
We are looking for an experienced Head of Service Operations / Director of Service Management to join a global technology and AI organisation undergoing significant business and technology transformation.
This is an opportunity for an established Service Management leader to take ownership of complex, business-critical live services operating across multiple regions.
The successful candidate will bring strong operational leadership, commercial awareness and the ability to engage confidently with senior stakeholders, whilst driving service excellence, operational consistency and continuous improvement.
This is a hands‑on leadership role focused on managing and improving existing live services rather than delivering a standalone transformation project.
Key Responsibilities
- Lead and oversee global IT service operations, ensuring the effective delivery of business-critical services across multiple regions and time zones.
- Take ownership of service performance, including major incident, problem and change management.
- Establish and maintain consistent ITSM processes, service governance, SLAs and operational reporting.
- Drive continuous improvement across service management functions, identifying opportunities to improve performance, efficiency and customer experience.
- Manage relationships with senior stakeholders, including VP and C-suite leadership.
- Oversee supplier performance, ensuring third‑party providers meet agreed service levels and business expectations.
- Work closely with engineering, infrastructure, technology and offshore delivery teams to ensure operational alignment.
- Support the integration and standardisation of service operations across multiple business units and acquired organisations.
- Develop meaningful service performance metrics, dashboards and executive‑level reporting.
- Provide leadership and direction during critical incidents, ensuring effective communication and timely resolution.
Essential Skills & Experience
- 10+ years’ experience in IT Service Management, including at least 3 years in a senior leadership position such as Head of Service Management, Head of Service Operations or Service Delivery Director.
- Proven experience leading 24/7, multi-region or global service operations within a complex enterprise environment.
- Strong background in ITIL and ITSM best practices, including major incident, problem, change and service‑level management.
- Demonstrable experience managing live operational services and driving measurable service improvements.
- Excellent stakeholder management skills, with the confidence and credibility to influence VP, Director and C-suite stakeholders.
- Experience managing distributed teams, third‑party suppliers and complex service delivery environments.
- Strong operational governance, reporting and service performance management capabilities.
- Ability to operate effectively in a fast‑paced, evolving organisation.
- Flexibility to collaborate with international teams across different time zones.
HEAD OF SERVICE OPERATIONS in London employer: Women Rock
As a leading employer in the financial services sector, we offer an exceptional work environment that fosters innovation and collaboration. Our hybrid work model allows for flexibility while our commitment to employee growth ensures that you will have access to continuous learning opportunities and career advancement. Join us in London, where you will lead transformative projects that shape the future of banking, all while being part of a supportive team that values your expertise and insights.
StudySmarter Expert Advice🤫
We think this is how you could land HEAD OF SERVICE OPERATIONS in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like HEAD OF SERVICE OPERATIONS at Women Rock!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Women Rock or be willing to refer you for that HEAD OF SERVICE OPERATIONS position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Women Rock who’s on the lookout for their next HEAD OF SERVICE OPERATIONS star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time HEAD OF SERVICE OPERATIONS role at Women Rock!
We think you need these skills to ace HEAD OF SERVICE OPERATIONS in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Women Rock. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Women Rock
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Women Rock. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
