Product Manager - Payments in London

Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.

About the team:

The Payments Tribe in Zopa are responsible for end-to-end payments flows for all Zopa's products and internal payments. Our Payments Tribe is crucial to enabling Zopa's mission to become the 'Home of Money' for our customers. Our team mission is to build and deliver innovative payment features that customers love. We have several innovative payments features being developed and key infrastructure projects that we are focusing on to help us achieve this mission.

The Payments Processing Product Manager role is responsible for ensuring we send payments to and from Zopa products for our customers quickly, safely and at scale. Owning supplier relationships, payments processing architecture, strategy and vision. The impact of this role cuts across all Zopa products and so involves working with senior leadership across the business. It is an opportunity to make real impact on our journey to become the Home of Money, so, it’s an exciting time to join the Tribe!

A day in the life:

• Own the Payments Processing strategy & vision, collaborating with the Payments Director to ensure alignment with the longer-term business strategy.
• Day to day delivery of the Payments Processing roadmap. Owning quarterly OKRs and outcomes that enable the payments strategy.
• Close collaboration with all product areas within Zopa to manage prioritisation of key payments outcomes across all areas of the business.
• Build close relationships with key stakeholders such as all Product areas, Compliance, Risk, Legal, Operations & Finance to collaborate on improving payments processing.
• Manage supplier relationships for Payments Processing, working closely with the Payments Director and Procurement to manage these key relationships.
• Own the Payments Processing KPIs and monitor progress and improve upon them where possible.

About you:

• You have spent 5+ years working in a payment's product environment. Ideally this experience will be UK payments focused at a Fintech, or consumer facing Financial Institution.
• You’re passionate about Product and comfortable working in an Agile product team environment.
• You are excited by Zopa's journey that we’re on and full of ideas to help us continue to grow.
• You’re outcomes focused and highly proactive. You take ownership of the product's success, including where this goes beyond your immediate remit.
• You are actively engaged in the payments industry, using industry knowledge and data to shape your strategic thinking.
• You have experience acting as a leader in cross-functional teams. When you think about who your "team mates" are, your "go-to" would be engineering, product peers and wider business stakeholders.

At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You’ll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

Diversity Statement:

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.