Ticketing and Stadium Product Owner in Liverpool

We have an exciting opportunity for an individual to join our Liverpool FC team as a Ticketing and Stadium Technology Product Owner. In this role, you will manage the Technical Change strategy for Ticketing and Stadium Technology products that you are the owner of, overseeing their development, performance and operational budget. Working closely with stakeholders across the business, you will help shape product roadmaps, support delivery, and ensure solutions meet both fan and business needs.

What will you be doing?

• Working with the Business Owners in the relevant departments to manage the Technical Change Strategy and Delivery within the Ticketing and Stadium Tech Products Team. This will include areas such as Stadium Access, Ticketing Systems, Museum & Tours and Digital Signage.
• Be the Product Owner for certain systems, while having a good understanding of all areas within the Ticketing and Stadium Tech Products team.
• Manage and deliver against the Technical Change Budget for the above Ticketing & Stadium Tech products that you own.
• Work closely with the relevant Business Owners to prioritise the roadmap and deliver improvements in line with requirements and budget.
• Ensure all system changes have documented requirements, including data flows and designs, which are signed off by the Business Owners before the work begins.
• Influence and collaborate across stakeholder departments to ensure project development and product launches are planned and fully supported.
• Manage external suppliers with regards to development requirements, contracts, renewals or replacements.
• Lead in process creation and review around product delivery.
• Investigate opportunities to share learning across departments.
• Work in collaboration with the Cross Department Working Group to identify improvements that can be made in Ticketing & Hospitality, Stadium Operations, Museum & Tours and Digital Signage.
• Work closely with the Ticketing & Hospitality, Stadium Operations, Museum & Tours and Supporter Services team to reduce the impact on contacts for busy periods.
• Work closely with Insight team to identify improvements that can be made to user journeys.
• Work closely with Data Management team to ensure all system changes avoid any impact on integrations with other systems, such as the Data Warehouse, SSO, Marketing & Consent and Insights.
• Work closely with the other Product Owners to plan and support the operation of systems relying on Ticketing & Stadium Tech.
• Support Delivery of Core Club KPIs.
• Aim to be on-site at Anfield 1 day per week and Chapel Street 2 days per week, with the remaining days being on-site or remote.
• Be available to be on-site to support key go-lives.

Who are we looking for?

• Extensive football/sport industry knowledge in Ticketing and Stadium Operations.
• Experience of running and/or supporting technical projects.
• Excellent stakeholder management - resolving stakeholder issues within quick timescales and the ability to work with stakeholders at different levels of a business.
• Excellent communication and interpersonal skills to display strong collaboration with colleagues and external suppliers.
• Experience with contract and procurement processes.
• Self-starter with initiative and drive to succeed.
• Strong organisational and planning skills.
• Ability to manage projects and to lead.
• Experience of agile methodologies.
• The ability to use initiative and make things happen.
• The ability to work to tight deadlines.
• Good attention to detail and accuracy.
• Self-motivation and ability to be a team player.
• Strong IT skills, particularly with O365 and advanced knowledge of Excel.
• Experience using tools such as Slack, Teams, Google Docs and Jira.
• Experience of working with Ticketing systems, preferably SeatGeek.
• Experience of working with Stadium Access systems, preferably Fortress.
• Experience of working with ecomm sales systems, with Stadium Tours or similar being preferred.

Why should you apply?

This is a full-time permanent position working 35 hours per week. Your main base will be our Chapel Street Office & Anfield Stadium. Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%.
• Life Assurance Cover.
• Free financial guidance and mortgage advice.
• Car salary sacrifice scheme for affordable driving.
• Cycle to Work scheme to keep you active.
• Purchase season ticket loans for easier commuting.
• Exclusive shopping discounts & cashback with top retailers.
• Will Writing Service for future planning.
• Employee Assistance Programme for confidential support.
• Medicash Health Cash Plan for everyday healthcare needs.
• Volunteering opportunities to give back to the community.
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.