At a Glance
- Tasks: Welcome visitors, manage queues, and provide outstanding customer service at Anfield Stadium.
- Company: Join the iconic Liverpool FC team and be part of a vibrant culture.
- Benefits: Flexible hours, casual role, and the chance to work in a legendary stadium.
- Other info: Commitment to equality, diversity, and inclusion in the workplace.
- Why this job: Create memorable experiences for fans from around the world while enjoying a dynamic work environment.
- Qualifications: Previous customer service experience and a passion for engaging with diverse people.
The predicted salary is between 12 - 15 £ per hour.
The following content displays a map of the jobs location - Anfield Stadium, Anfield Road Anfield Liverpool
- Anfield Stadium, Anfield Road Anfield Liverpool
- 05/08/2026
Department
Catering & Events
About the role
We are looking for Casual Front of House Assistants to join our Stadium Tours & Experiences team.
Every year, Anfield welcomes visitors from across the world who come to experience the history, heritage and atmosphere of one of football's most iconic stadiums.
As a Front of House Assistant, you'll play an important role in shaping that experience, providing a warm welcome and delivering outstanding service to every visitor who walks through our doors.
This is a casual role, offering flexible hours on an assignment basis, including evenings and weekends.
Please note that most shifts are likely to be available during weekends and school holiday periods.
What will you be doing?
- Welcoming and assisting visitors, ensuring they receive a friendly and professional first impression.
- Managing visitor arrivals and supporting busy queue management.
- Checking guests in using a range of booking systems and technology platforms.
- Issuing tickets and processing cash and card payments.
- Taking, promoting and selling souvenir photographs.
- Distributing, collecting and troubleshooting audio guide devices.
- Maintaining stock levels and ensuring equipment is ready ahead of each tour.
- Keeping reception and visitor areas clean, well-presented and fully stocked.
- Supporting the safe movement of visitors and following all health and safety procedures.
Who are we looking for?
We're looking for enthusiastic and engaged team players who are passionate about delivering exceptional customer service.
You'll enjoy interacting with people from a wide range of backgrounds and cultures, helping to create a welcoming and memorable experience for every visitor.
Previous customer service experience is essential. Experience handling cash and card payments, and working in a sales-driven environment, would be advantageous.
This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within.
We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch.
We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all.
We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business.
If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
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Casual Front of House Sales Assistants in Liverpool employer: Women In Football
Joining Liverpool FC as an Executive in Communications offers a unique opportunity to be part of a prestigious club that values creativity and strategic thinking. With a vibrant work culture that promotes inclusivity and diversity, employees benefit from competitive salaries, generous holiday allowances, and a comprehensive benefits package, including exclusive perks related to the club. Located in the heart of Liverpool, this role not only allows for professional growth within the sports industry but also fosters meaningful connections with colleagues and stakeholders alike.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Front of House Sales Assistants in Liverpool
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We think you need these skills to ace Casual Front of House Sales Assistants in Liverpool
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Women In Football that you can keep it cool under pressure!
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Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Women In Football get a sense of who you are beyond your experience!
How to prepare for a job interview at Women In Football
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Women In Football and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
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As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
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