At a Glance
- Tasks: Analyse performance data to improve digital services and user experiences.
- Company: Join a forward-thinking team within DWP's Digital and Transformation Group.
- Benefits: Up to £51,762 salary, hybrid working, 26-31 days holiday, and professional development.
- Other info: Collaborative environment with opportunities for career growth and volunteering.
- Why this job: Make a real difference by using data to enhance services for citizens.
- Qualifications: Experience in performance measurement and strong communication skills.
The predicted salary is between 44447 - 51762 £ per year.
Locations: Birmingham, Blackpool, Leeds, Manchester, Newcastle, Sheffield
Closing Date: 14 June
Pay: Up to £51,762 (£44,447‑£46,547 base salary plus a Digital Allowance of up to £5,215, depending on your capability as assessed at interview).
Overview: Do you want to work in an environment where dashboards, KPIs and data storytelling not only inform decisions, but directly improve outcomes for people at the moments they need support most? This campaign covers four vacancies across three areas within DWP's Digital and Transformation Group: Communication, Collaboration and Network Services; the GOV.UK and Signposting team; and the Performance Analytics Hub.
Responsibilities: You'll work alongside product managers, designers, engineers and researchers to ensure services are built with clear success measures, meaningful KPIs and a strong understanding of user behaviour from the outset. Your role goes beyond reporting – you’ll help teams define what they are trying to achieve, understand how users move through complex journeys, and use insight to influence what happens next. Your work will improve outcomes for citizens and strengthen digital services across all of DWP. You’ll design and maintain performance measurement frameworks, implement and optimise tagging strategies, and help teams use data to identify areas for improvement. You’ll use Google Analytics data and write SQL in Google BigQuery to combine data sources, create meaningful analysis, and support reliable dashboards with tools such as Looker Studio and Power BI.
Qualifications:
- Performance Measurement: Demonstrated experience in shaping approaches to measuring performance, defining meaningful KPIs, setting up frameworks, and translating business goals into measurable outcomes.
- Communicating Analysis and Insight: Ability to present analysis in a clear, impactful way tailored to different audiences, using visuals, presentations or written outputs to inform decisions.
- Working Together: Proven collaboration with stakeholders, sharing knowledge across teams, and fostering an inclusive team environment.
- User‑Centred Analysis: Use of quantitative and qualitative data to understand user needs, deliver user‑focused insights, and work with researchers to deepen that understanding.
Role Details: Performance Analysts shape how digital services are designed, measured and improved. They work closely with multidisciplinary teams to ensure measurement is built into services from the start and help teams understand whether what they deliver is making a difference for users. You will help our teams move beyond surface‑level metrics by exploring user journeys, identifying friction points and interpreting what the data really tells us about outcomes. You will spend time explaining insights for different audiences and enabling evidence‑based decision making. This role is ideal for someone who enjoys collaborating, is curious about end‑to‑end service performance, and cares about using data to make a real difference.
Benefits:
- Hybrid working model – some time at home, some time in a hub.
- Base salary up to £51,762 with pension contributions of 28.97%.
- 26 days holiday, rising to 31 days plus up to 3 extra days off per month through flexi‑time, plus all public holidays.
- Flexible working, including flex‑friendly policies.
- Time off for volunteering and charitable giving.
- Support for bringing your authentic self to work.
- Discounts and savings on shopping, days out and more.
- Interest‑free loans for bikes and season tickets.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
Process: Our process has two stages: Apply – submit your application via Civil Service Jobs. Interview – a single‑stage, face‑to‑face interview.
Equal Opportunities: All applicants are considered for employment without reference to race, colour, sex, gender, ethnicity, disability, age, or any other protected characteristic. We value diversity and encourage staff and staff‑applicants to put their best selves at work.
Performance Analyst in Manchester employer: Women in Data®
Join DWP as a Performance Analyst and be part of a dynamic team dedicated to improving digital services that make a real difference in people's lives. With a strong focus on collaboration, professional development, and a hybrid working model, DWP offers an inclusive work culture where your insights will directly influence outcomes for citizens. Enjoy generous benefits including up to 31 days of holiday, flexible working options, and opportunities for career progression in a supportive environment across various locations such as Birmingham, Manchester, and Newcastle.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Analyst in Manchester
✨Tip Number 1
Get to know the company inside out! Research DWP's Digital and Transformation Group, their projects, and how they use data to improve services. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your storytelling skills! As a Performance Analyst, you'll need to present data insights clearly. Use examples from your past experiences to demonstrate how you've influenced decisions with your analysis. This will make your interview responses more impactful.
✨Tip Number 3
Network like a pro! Connect with current or former DWP employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider knowledge can give you an edge and help you feel more prepared.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team. Good luck!
We think you need these skills to ace Performance Analyst in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Performance Analyst role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Data Skills:Since this role is all about data, don’t forget to mention your experience with performance measurement frameworks, KPIs, and tools like Google Analytics or SQL. We want to see how you can use data to make a real difference!
Communicate Clearly:Your ability to present analysis in a clear and impactful way is crucial. Use visuals or concise written outputs in your application to demonstrate how you can communicate complex insights effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at Women in Data®
✨Know Your KPIs
Before the interview, brush up on key performance indicators relevant to the role. Be ready to discuss how you’ve defined and measured KPIs in past projects, as this will show your understanding of performance measurement frameworks.
✨Data Storytelling is Key
Prepare to explain how you've used data to tell a story. Think of examples where your analysis influenced decisions or improved outcomes. Use visuals or simple narratives to make your points clear and impactful.
✨Collaboration Counts
Highlight your experience working with multidisciplinary teams. Be prepared to share specific instances where you collaborated with product managers, designers, or engineers to achieve a common goal, showcasing your teamwork skills.
✨User-Centred Focus
Demonstrate your ability to use both quantitative and qualitative data to understand user needs. Prepare examples of how your insights have led to user-focused improvements, showing that you care about making a real difference.
