At a Glance
- Tasks: Lead the development of secure, user-friendly identity management solutions.
- Company: Join a dynamic e-Commerce team at a leading company in Luton.
- Benefits: Enjoy a competitive salary, bonus, flexible benefits, and excellent staff travel perks.
- Other info: Hybrid working environment with strong career growth and support for diversity.
- Why this job: Make a real impact on user experiences while working with cutting-edge technology.
- Qualifications: 3+ years in product management with expertise in IAM and UX principles.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting new opportunity for a Digital Product Owner specialising in Identity and Access Management, to join our e-Commerce Team, taking ownership of account management, authentication, and user profile areas. This role is central to enhancing our user experience and ensuring secure, personalised interactions across our platforms.
You will own the product roadmap for Identity and Access Management (IAM), delivering robust, secure, and seamless authentication and authorisation across all user journeys. As we evolve our personalisation capabilities through the integration of a Customer Data Platform (CDP), you will work closely with other product owners and teams across the business to ensure IAM foundations are in place to support personalised and secure user experiences. While you won’t own the personalisation strategy itself, your work will be critical to enabling it. You will also shape the My Account area, ensuring it supports personalised journeys, loyalty features, and a user-centric experience.
This is a permanent opportunity, located at our Luton Head office! (Hybrid Working)
What you will be doing:
- Manage product backlogs, quarterly roadmaps, KPIs and contribute to the broader identity management strategy.
- Lead Agile ceremonies alongside delivery managers, including 3 amigos sessions, refinement sessions, sprint planning, and retros, while supporting the team in delivering value iteratively and continuously.
- Maintain a prioritised backlog of clearly articulated EPICs and User Stories.
- Own and evolve the roadmap for account management and authentication, delivering secure, scalable and user-friendly identity experiences.
- Drive improvements to the My Account area, with a focus on usability, trust, flexibility for personalisation and loyalty features.
- Champion UX and Accessibility best practices to create inclusive, frictionless experiences for all users.
- Partner with Digital Security, Legal, Customer Service and Analytics teams to ensure that solutions address real customer problems and strike the right balance between frictionless customer experience and cybersecurity best practices.
- Use customer insights, data and experimentation to make evidence-based decisions, not assumptions.
- Participate in quarterly Planning with the wider team.
- Bring innovation and creative thinking to how we support customers, challenging the status quo with a clear product mindset.
- Own the full end-to-end product lifecycle from discovery through to delivery, iteration and success measurement.
Requirements of the Role:
- Strong Product mindset, build products based on customer needs, not opinions.
- Experience owning digital identity products and improving self-serve account journeys in B2C.
- Deep understanding of UX, Accessibility and how to build with inclusion in mind.
- Expert knowledge of Identity and Access Management (IAM) systems, including encryption, threat detection, and account lifecycle management.
- Strong understanding of authentication protocols such as OAuth, OpenID Connect, and SAML.
- Ability to balance seamless customer experience with robust cybersecurity, ensuring user trust and platform resilience.
- Strong communicator, comfortable with ambiguity and confident using data to validate decisions.
- Understanding of data privacy laws (e.g. GDPR, CCPA) and their implications on identity and personalisation.
- Familiar with SSO, multi-factor authentication (MFA), and secure session management.
- 3+ years of proven Product management experience in a B2C e-Commerce environment.
- Can do attitude, positive, delivery & results orientated team player.
- Familiar with WCAG 2.2 principles and guidelines.
- Ability to work in a fast paced, ambitious team under pressure.
- Airline/Travel industry experience desired although not necessary.
- Familiar with tools such as Jira, Confluence, Miro, ContentSquare and Userlytics.
What we can offer you:
- Up to 20% bonus.
- 25 days holiday.
- BAYE, SAYE & Performance share schemes.
- Life Assurance.
- Flexible benefits package.
- Excellent staff travel benefits.
We are proud supporters of Women in Data. Connect, engage and belong to the largest free female data community in the UK – visit: www.womenindata.co.uk to join our community.
Stay connected! Follow us on LinkedIn for updates on career opportunities and more.
Digital Product Owner in Luton employer: Women in Data®
TANDEM, the commercial brand of The Female Lead, is an exceptional employer that fosters a dynamic and inclusive work culture in West London. With a focus on employee growth, we offer comprehensive training and development opportunities, alongside a competitive salary and benefits package, ensuring our team members thrive both personally and professionally. Join us to be part of a forward-thinking organisation that values innovation and collaboration, making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Owner in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Digital Product Ownership. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for user experience and security in every conversation. Make sure to highlight any relevant projects or experiences that demonstrate your understanding of IAM and how it enhances user journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Digital Product Owner in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Digital Product Owner role. Highlight your experience with Identity and Access Management, and don’t forget to showcase your understanding of UX and accessibility. We want to see how you can bring value to our e-Commerce Team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing user experiences and how your skills align with our needs. We love a good story, so share your journey in product management and how it relates to this role.
Showcase Your Product Mindset:In your application, demonstrate your strong product mindset. Talk about how you've built products based on customer needs and not just opinions. We’re looking for someone who can balance user experience with cybersecurity, so make that clear!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Women in Data®
✨Know Your IAM Inside Out
Make sure you brush up on your knowledge of Identity and Access Management systems. Be ready to discuss authentication protocols like OAuth and OpenID Connect, as well as how they impact user experience. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Product Mindset
Prepare examples that highlight your ability to build products based on customer needs rather than assumptions. Think about past experiences where you’ve used customer insights and data to drive decisions. This will demonstrate your strong product mindset and your capability to enhance user journeys.
✨Emphasise Collaboration Skills
Since this role involves working closely with various teams, be ready to talk about your experience leading Agile ceremonies and collaborating with cross-functional teams. Share specific instances where you’ve successfully partnered with others to deliver value iteratively and continuously.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills, especially around balancing user experience with cybersecurity. Prepare to discuss how you would handle specific challenges related to account management and user trust, showcasing your ability to think critically under pressure.
