UX Research – Digital in London

We are seeking a talented Digital UX Researcher (Web & App) to join our Digital Go-To-Market Next. This is a 12-month fixed‑term contract, based in London with hybrid working, reporting to the Product Design Lead. You’ll play a pivotal role in shaping our digital experiences, ensuring every design decision is informed by rich, user‑centred insights. This role is perfect for a midweight to senior researcher who thrives in fast‑moving, start‑up‑like environments. We’re looking for someone self‑motivated, hands‑on and adaptable, with the ability to turn user research into actionable insights that directly influence product design and strategy. Experience in utilities or service‑based sectors is a plus, but your agility, curiosity and ability to work across teams are what will make you shine.

Here’s a taste of what you’ll be doing:

• Plan, execute and iterate UX research across web and app platforms, using qualitative and quantitative methods such as interviews, usability studies, surveys, contextual inquiries and A/B tests.
• Analyse research data and synthesise findings into actionable insights that inform product and design decisions.
• Facilitate user testing sessions, in‑depth interviews and internal workshops to deeply understand user needs and behaviours.
• Collaborate closely with designers, product managers and engineers to integrate research findings seamlessly into product development.
• Maintain and refine user personas, journey maps and other research artefacts to guide design strategy.
• Contribute to prototyping efforts, applying research insights to improve UX and UI experiences.
• Monitor market trends, competitor activities and emerging UX practices to inform research approaches and recommendations.
• Engage in agile/scrum processes, providing timely research inputs and updates to guide product development.

Are we the perfect match?

• Proven experience in UX research, ideally in fast‑paced or start‑up environments.
• Demonstrable ability to manage end‑to‑end research projects independently.
• Strong portfolio showcasing actionable insights and impactful recommendations.
• Excellent communication and influencing skills to present research findings to stakeholders.
• Bachelor’s or Master’s degree in a relevant field, complemented by hands‑on experience.
• Comfortable working across multiple teams and balancing competing priorities.

It would be great if you had:

• Experience in utility, service‑based, or regulated industries.
• Familiarity with both qualitative and quantitative research methods and tools.
• Experience contributing to product strategy and design workshops.
• Knowledge of accessibility standards and inclusive design principles.
• Confidence in working with prototyping tools and integrating research into iterative design processes.

Here’s what else you need to know:

• Role may close earlier due to high applications.
• Fixed term contract length - 12 months.
• Location – London E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB – with travel to our other sites when required.
• Excellent parental leave allowance.
• Award‑Winning Workplace – We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34‑year‑olds.
• Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family‑Friendly – Our industry‑leading hybrid and family‑friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
• Inclusive & Diverse – We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people‑first culture.
• Support at Every Stage of Life – We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive – Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
• Invested in Your Growth – From inclusive talent networks to top‑tier development programmes, we’ll support your growth every step of the way.

For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.