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- Tasks: Support the IT Service Desk team and learn essential IT skills while solving real problems.
- Company: Join a leading legal firm known for its innovative IT solutions.
- Benefits: Earn while you learn with a paid apprenticeship and gain a formal qualification.
- Why this job: Kickstart your IT career in a supportive environment with opportunities for growth.
- Qualifications: A passion for IT and a willingness to learn; no prior experience needed.
- Other info: Enjoy a dynamic role with chances to travel and connect with teams across the UK.
The predicted salary is between 800 - 980 £ per month.
We currently have an exciting opportunity for an IT Apprentice to join our IT Service Desk team based in our Plymouth office.
First-class IT systems are absolutely key to the success of any business in today's commercial world and the legal sector is no exception. Our IT team have worked exceptionally hard to enable our business to adapt fully to the virtual/hybrid working world. Womble Bond Dickinson prides itself on being at the forefront of technological advancements within the legal profession. To remain competitive in our markets, and to continue supporting our growth strategies, our team of dedicated IT professionals have a key role to play, ensuring the integrity of the IT infrastructure, development of new systems and excellent support to all of our employees and clients.
Our Service Desk team are the dedicated staff we phone or email when we first discover we have an IT problem. They are always helpful, patient and good at problem solving. It may be re-setting a password, resolving access issues, unlocking a document through to arranging for new equipment or resolving a complex workflow issue.
Our IT apprenticeship offers you the opportunity to gain a formal IT qualification (Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship) as well as receiving paid on-the-job training. You will be supported by Andy, our Service Desk Supervisor, and another Service Desk Analyst will mentor you through your journey with us.
By supporting the Service Desk team you will learn IT principles and practices, develop first class customer service skills and build effective relationships with people across the firm. You will also log requests, help with any office moves, assist with the initial set up of new user accounts and equipment and help with new software upgrades. This list is by no means exhaustive so you will have lots to get your teeth stuck into. Most importantly you will participate in the wider IT team supporting the business.
There will also be the opportunity to travel to other UK offices – getting to know the wider IT Team and firm, supporting other offices during rollouts and holiday cover for the level 2 team.
We are looking for someone who brings the right attitude, curiosity, and foundation to grow into the role—not someone who already has years of experience. What matters most is a genuine interest in IT, clear and friendly communication, and the ability to follow guidance with care. You should feel comfortable tackling simple troubleshooting tasks, logging issues accurately, and knowing when to ask for help. Professionalism is key too, especially when it comes to handling equipment responsibly and respecting data security. If you bring these qualities, we can teach you the rest.
IT Apprentice in Plymouth employer: Womble Bond Dickinson (UK) LLP
Contact Detail:
Womble Bond Dickinson (UK) LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice in Plymouth
✨Tip Number 1
Get to know the company before your interview! Research Womble Bond Dickinson and their IT team. Understanding their values and recent projects will help you connect your skills and interests to what they do, making you stand out.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting, try to simulate common IT issues and think through how you'd resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and even tips for the interview process. Plus, it shows your genuine interest in joining the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the opportunity. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace IT Apprentice in Plymouth
Some tips for your application 🫡
Show Your Passion for IT: When you're writing your application, let your enthusiasm for IT shine through! We want to see that you’re genuinely interested in technology and eager to learn. Share any relevant experiences or projects that sparked your curiosity.
Tailor Your Application: Make sure to customise your application to fit the role of IT Apprentice. Highlight skills that match what we’re looking for, like problem-solving and communication. It shows us you’ve done your homework and are serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read—this reflects your communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at Womble Bond Dickinson (UK) LLP
✨Show Your Curiosity
Make sure to express your genuine interest in IT during the interview. Ask questions about the technologies they use and how the Service Desk operates. This shows that you’re not just looking for any job, but that you’re excited about this specific opportunity.
✨Demonstrate Problem-Solving Skills
Prepare to discuss any past experiences where you’ve tackled a problem, even if it’s not directly related to IT. Think of examples where you’ve had to troubleshoot an issue or help someone out. This will highlight your ability to handle the kind of tasks you’ll face on the Service Desk.
✨Communicate Clearly and Confidently
Since clear communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist someone with a common IT issue, so being able to articulate your thoughts clearly will make a great impression.
✨Emphasise Professionalism
Dress appropriately for the interview and be punctual. Show that you understand the importance of professionalism, especially in a legal environment. Mention how you would handle sensitive information and equipment responsibly, as this aligns with their values.
