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- Tasks: Join our Leasehold Disputes team as a Call Handler, managing high volumes of calls and disputes.
- Company: We're a leading Real Estate Disputes Resolution team in the UK with a dynamic workforce.
- Benefits: Flexible part-time hours available to fit your schedule, plus a supportive team environment.
- Why this job: Gain valuable experience in a fast-paced legal setting while making a real impact on leaseholders' lives.
- Qualifications: No specific qualifications required; just bring your communication skills and enthusiasm!
- Other info: Opportunity for growth within a busy and collaborative team.
The predicted salary is between 28800 - 43200 £ per year.
We are a leading Real Estate Disputes Resolution team and one of the largest in the UK, with over 30 solicitors, legal executives and paralegals, supported by a team of excellent secretaries and administrators. Our specialist Leasehold Disputes team (LDT) are a key part of our business and they now have an exciting opportunity for a call handlerto join them in our Newcastle office. This role does require availability 5 days per week, however we’re happy to discuss part time working hours that fit with your schedule! What will you be doing? You’ll be a key part of the Leasehold Disputes team taking high volumes of calls mainly from leaseholders but these could also be from other third parties such as the court, solicitors, mortgage companies and agents. During these calls you’ll be taking details of any disputes and providing comprehensive and accurate file notes to pass to a case handler in the team who will then deal with the dispute. This is a busy team so everyone works together to ensure that all cases are progressed quickly so you will be asked to return calls, make enquiries and help with administration. A big part of this role will also be to speak with leaseholders and persuade them to pay arrears in full using Elavon. During quieter p…
Call Handler employer: Womble Bond Dickinson Careers
Contact Detail:
Womble Bond Dickinson Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Familiarize yourself with common leasehold disputes and the terminology used in real estate. This knowledge will help you communicate effectively with leaseholders and other parties during calls.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Being able to persuade leaseholders to pay arrears requires confidence and tact, so role-playing scenarios can be beneficial.
✨Tip Number 3
Get comfortable with using call handling software and note-taking tools. Efficiency in documenting calls and managing information will set you apart as a candidate who can thrive in a busy team environment.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Highlight any previous experiences where you worked closely with others to resolve issues, as this role heavily relies on team dynamics to progress cases quickly.
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Call Handler in the Leasehold Disputes team. Highlight your communication skills and ability to handle high volumes of calls in your application.
Tailor Your CV: Customize your CV to reflect relevant experience, especially in customer service or dispute resolution. Emphasize any previous roles where you managed calls or dealt with sensitive information.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to take detailed notes and work collaboratively in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at Womble Bond Dickinson Careers
✨Know the Company and Team
Familiarize yourself with the Real Estate Disputes Resolution team and their role in the industry. Understanding their mission and how the Leasehold Disputes team operates will show your genuine interest in the position.
✨Demonstrate Communication Skills
Since you'll be handling high volumes of calls, practice clear and concise communication. Be prepared to discuss how you would handle difficult conversations, especially when persuading leaseholders to pay arrears.
✨Showcase Your Organizational Abilities
This role involves taking detailed notes and managing multiple cases simultaneously. Highlight any previous experience where you successfully managed similar tasks, emphasizing your attention to detail and ability to prioritize.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle disputes. Think of examples from your past experiences where you resolved conflicts or provided excellent customer service.
