At a Glance
- Tasks: Engage with guests, manage check-ins/outs, and handle complaints with empathy.
- Company: Wombat’s, a vibrant hostel chain fostering community and connection.
- Benefits: Earn £13.30/hour, enjoy discounts, and access professional development.
- Other info: Flexible hours (16-24/week) in a relaxed, exciting environment.
- Why this job: Join a fun team, meet diverse people, and create memorable experiences.
- Qualifications: Passion for hospitality, strong communication skills, and a proactive mindset.
The predicted salary is between 27600 - 27600 £ per year.
Why Wombat’s
At Wombat’s, we don’t just run hostels - our mission is to create places that inspire people. We believe we can achieve this by fostering an open-minded and empathic atmosphere, where everyone is welcomed, respected, and valued. We take pride in providing our guests with great service, high quality, and a safe and clean environment, but we want to go beyond that: By inviting everyone to become part of our community, staff and guests alike, we want to share our passion for travelling and create new bonds between people from around the world.
Core tasks
- Guest Relations: Act as primary point of contact for guests, answer questions, handle complaints in an empathic and solution-oriented way, help with any issues that arise during the stay.
- Guest Check-In & Check-Out: Manage the check-in and check-out process efficiently.
- Cash Handling: Handle cash and cash-ups with diligence.
- External Liaison: Act as the initial point of contact for our partners/suppliers etc.
- Enforcement of Rules: Ensure adherence to house rules, addressing issues proactively.
- Complaint Management: Respond promptly and effectively to complaints, turning challenging situations into positive outcomes whenever possible.
- Administration: Take care of administrative tasks that are part of reception workflows.
Required competences
- Hospitality Mindset: A genuine passion for service and hosting, with the enthusiasm to go above and beyond to make guests feel in good hands.
- Language Skills: High Proficiency in English, local language skills are preferable.
- Social & Communication Skills: Ability to engage with guests empathetically and openly to make them feel welcome while dealing with their requests in a professional manner.
- Responsibility & Initiative: Taking ownership of guest interactions and addressing issues proactively, being able to solve problems and make decisions independently if necessary.
- Teamwork: Supporting colleagues from all departments by having each other’s backs, helping each other out and consulting with colleagues to solve issues together.
- Resilience: Ability to remain calm and composed under pressure.
- Organizational Skills: Strong prioritization and time management abilities.
- Technical Skills: Familiarity with office software and property management systems.
- Flexibility & Openness: Ability to adapt to new and unexpected situations quickly; openness to other cultures and points of view.
Our offer
- A gross salary of 13.30 GBP per hour.
- Access to employee discounts and perks, including discounted accommodation in all Wombat’s hostels (Vienna, Budapest, London, Munich, Leipzig), also possible for friends and family members.
- Opportunities for professional and personal development thanks to our internal training programme – WomAcademy.
- The opportunity to work in an exciting yet relaxed environment, meeting new people from all over the world.
- The chance to be a part of a fun and energetic team of like-minded individuals.
- Working hours: 16-24 hrs./week.
- Start of work: as soon as possible.
If the above applies to you and you are interested in joining our team, we’d love to hear from you!
Reception Staff (f/m/d) in London employer: Wombat's Hostels
At Wombat’s, we pride ourselves on creating a welcoming and inclusive environment where both staff and guests can thrive. With competitive pay, employee discounts across our hostels, and opportunities for personal and professional growth through our WomAcademy training programme, we foster a culture of teamwork and support. Join us in an exciting role that allows you to connect with diverse individuals from around the globe while enjoying a relaxed yet dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Staff (f/m/d) in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wombat’s social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your guest relations skills! Think of scenarios where you might need to handle complaints or engage with guests. Role-playing these situations can boost your confidence and prepare you for real-life interactions during your shift.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've supported colleagues in the past. Wombat’s values collaboration, so demonstrating your ability to work well with others will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Reception Staff (f/m/d) in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for service shine through! Share experiences where you've gone above and beyond to make someone feel welcome. We want to see that you genuinely care about creating a great atmosphere for our guests.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences relevant to the role.
Highlight Your Communication Skills:Since you'll be interacting with guests from all over the world, it's crucial to showcase your social and communication skills. Mention any relevant experiences where you've successfully engaged with diverse groups or handled complaints effectively.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our Wombat’s community!
How to prepare for a job interview at Wombat's Hostels
✨Know the Company Culture
Before your interview, take some time to understand Wombat’s mission and values. They’re all about creating an inspiring atmosphere and fostering community. Show that you resonate with this by sharing your own experiences in hospitality and how you can contribute to their welcoming vibe.
✨Demonstrate Your Hospitality Mindset
During the interview, highlight your passion for service. Share specific examples of how you've gone above and beyond for guests in previous roles. This will show that you have the right attitude and are genuinely excited about making guests feel at home.
✨Showcase Your Problem-Solving Skills
Wombat’s values proactive problem-solving, so be ready to discuss a time when you turned a challenging situation into a positive outcome. This could be a guest complaint or a tricky check-in scenario. Emphasise your ability to stay calm under pressure and think on your feet.
✨Engage with Empathy
Since the role involves a lot of guest interaction, practice your communication skills. Be prepared to demonstrate how you would engage with guests empathetically. Role-playing common scenarios can help you articulate your approach to making guests feel welcome and valued.
