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For Companies At a Glance
- Tasks: Engage with guests, manage check-ins/outs, and handle complaints with empathy.
- Company: Wombat’s, a vibrant hostel chain fostering community and connection.
- Benefits: Earn £14.89/hour, enjoy discounts, and access professional development.
- Other info: Flexible hours, relaxed environment, and opportunities for personal growth.
- Why this job: Join a fun team, meet diverse people, and enhance your hospitality skills.
- Qualifications: Passion for service, strong communication skills, and a proactive mindset.
The predicted salary is between 30900 - 30900 £ per year.
At Wombat’s, we don’t just run hostels - our mission is to create places that inspire people. We believe we can achieve this by fostering an open-minded and empathic atmosphere, where everyone is welcomed, respected, and valued. We take pride in providing our guests with great service, high quality, and a safe and clean environment, but we want to go beyond that: By inviting everyone to become part of our community, staff and guests alike, we want to share our passion for travelling and create new bonds between people from around the world.
Core tasks
- Guest Relations: Act as primary point of contact for guests, answer questions, handle complaints in an empathic and solution-oriented way, help with any issues that arise during the stay
- Guest Check-In & Check-Out: Manage the check-in and check-out process efficiently
- Cash Handling: Handle cash and cash-ups with diligence
- External Liaison: Act as the initial point of contact for our partners/suppliers etc.
- Enforcement of Rules: Ensure adherence to house rules, addressing issues proactively
- Complaint Management: Respond promptly and effectively to complaints, turning challenging situations into positive outcomes whenever possible
- Administration: Take care of administrative tasks that are part of reception workflows
Required competences
- Hospitality Mindset: A genuine passion for service and hosting, with the enthusiasm to go above and beyond to make guests feel in good hands
- Language Skills: High Proficiency in English, local language skills are preferable
- Social & Communication Skills: Ability to engage with guests empathetically and openly to make them feel welcome while dealing with their requests in a professional manner
- Responsibility & Initiative: Taking ownership of guest interactions and addressing issues proactively, being able to solve problems and make decisions independently if necessary
- Teamwork: Supporting colleagues from all departments by having each other’s backs, helping each other out and consulting with colleagues to solve issues together
- Resilience: Ability to remain calm and composed under pressure
- Organizational Skills: Strong prioritization and time management abilities
- Technical Skills: Familiarity with office software and property management systems
- Flexibility & Openness: Ability to adapt to new and unexpected situations quickly; openness to other cultures and points of view
Our offer
- A gross salary of 14.89 GBP per hour
- Access to employee discounts and perks, including discounted accommodation in all Wombat’s hostels (Vienna, Budapest, London, Munich, Leipzig), also possible for friends and family members
- Opportunities for professional and personal development thanks to our internal training programme – WomAcademy.
- The opportunity to work in an exciting yet relaxed environment, meeting new people from all over the world
- The chance to be a part of a fun and energetic team of like-minded individuals
- Working hours: 16-24 hrs./week (23:00-07:00 or 00:00-08:00)
- Start of work: as soon as possible
If the above applies to you and you are interested in joining our team, we’d love to hear from you!
Night Receptionist (f/m/d) in London employer: Wombat's Hostels
Contact Detail:
Wombat's Hostels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist (f/m/d) in London
✨Tip Number 1
Get to know Wombat’s vibe! Before your interview, check out their website and social media. Understand their mission and values so you can show how you fit into their community-focused approach.
✨Tip Number 2
Practice your guest relations skills! Think of scenarios where you might need to handle complaints or engage with guests. Role-play these situations with a friend to boost your confidence and show off your hospitality mindset.
✨Tip Number 3
Be ready to showcase your teamwork spirit! Wombat’s values collaboration, so come prepared with examples of how you've supported colleagues in the past. This will highlight your ability to work well in a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Wombat’s family.
We think you need these skills to ace Night Receptionist (f/m/d) in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for service shine through! Share experiences where you've gone above and beyond to make someone feel welcome. We want to see that you genuinely care about creating a great atmosphere for our guests.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences relevant to the Night Receptionist role.
Highlight Your Communication Skills: Since you'll be interacting with guests from all over the world, it's crucial to showcase your social and communication skills. Mention any relevant experiences where you've successfully engaged with people, especially in challenging situations.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Wombat’s community!
How to prepare for a job interview at Wombat's Hostels
✨Know the Company Culture
Before your interview, take some time to understand Wombat’s mission and values. They focus on creating an open-minded and empathic atmosphere, so think about how you can demonstrate your own hospitality mindset and passion for service during the conversation.
✨Showcase Your Communication Skills
As a Night Receptionist, you'll be the primary point of contact for guests. Prepare examples of how you've effectively engaged with customers in the past, especially in challenging situations. Highlight your ability to handle complaints with empathy and professionalism.
✨Demonstrate Problem-Solving Abilities
Wombat’s values proactive problem-solving. Think of specific instances where you've taken initiative to resolve issues independently. Be ready to discuss how you turned a negative experience into a positive one for a guest.
✨Emphasise Teamwork and Flexibility
Working in a hostel environment means collaborating with a diverse team. Share experiences that showcase your teamwork skills and your ability to adapt to unexpected situations. This will show that you're not just a great individual contributor but also a supportive colleague.