At a Glance
- Tasks: Engage with guests, manage check-ins/outs, and handle complaints with empathy.
- Company: Wombat’s, a vibrant hostel chain fostering community and connection.
- Benefits: Earn £14.89/hour, enjoy discounts, and access personal development opportunities.
- Other info: Flexible hours, relaxed environment, and opportunities for growth await you!
- Why this job: Join a fun team, meet diverse people, and create memorable experiences.
- Qualifications: Passion for hospitality, strong communication skills, and a proactive mindset.
The predicted salary is between 30900 - 30900 € per year.
Why Wombat’s
At Wombat’s, we don’t just run hostels - our mission is to create places that inspire people. We believe we can achieve this by fostering an open-minded and empathic atmosphere, where everyone is welcomed, respected, and valued. We take pride in providing our guests with great service, high quality, and a safe and clean environment, but we want to go beyond that: By inviting everyone to become part of our community, staff and guests alike, we want to share our passion for travelling and create new bonds between people from around the world.
Core tasks
- Guest Relations: Act as primary point of contact for guests, answer questions, handle complaints in an empathic and solution-oriented way, help with any issues that arise during the stay
- Guest Check-In & Check-Out: Manage the check-in and check-out process efficiently
- Cash Handling: Handle cash and cash-ups with diligence
- External Liaison: Act as the initial point of contact for our partners/suppliers etc.
- Enforcement of Rules: Ensure adherence to house rules, addressing issues proactively
- Complaint Management: Respond promptly and effectively to complaints, turning challenging situations into positive outcomes whenever possible
- Administration: Take care of administrative tasks that are part of reception workflows
Required competences
- Hospitality Mindset: A genuine passion for service and hosting, with the enthusiasm to go above and beyond to make guests feel in good hands
- Language Skills: High Proficiency in English, local language skills are preferable
- Social & Communication Skills: Ability to engage with guests empathetically and openly to make them feel welcome while dealing with their requests in a professional manner
- Responsibility & Initiative: Taking ownership of guest interactions and addressing issues proactively, being able to solve problems and make decisions independently if necessary
- Teamwork: Supporting colleagues from all departments by having each other’s backs, helping each other out and consulting with colleagues to solve issues together
- Resilience: Ability to remain calm and composed under pressure
- Organizational Skills: Strong prioritization and time management abilities
- Technical Skills: Familiarity with office software and property management systems
- Flexibility & Openness: Ability to adapt to new and unexpected situations quickly; openness to other cultures and points of view
Our offer
- A gross salary of 14.89 GBP per hour
- Access to employee discounts and perks, including discounted accommodation in all Wombat’s hostels (Vienna, Budapest, London, Munich, Leipzig), also possible for friends and family members
- Opportunities for professional and personal development thanks to our internal training programme – WomAcademy.
- The opportunity to work in an exciting yet relaxed environment, meeting new people from all over the world
- The chance to be a part of a fun and energetic team of like-minded individuals
- Working hours: 16-24 hrs./week (23:00-07:00 or 00:00-08:00)
- Start of work: as soon as possible
If the above applies to you and you are interested in joining our team, we’d love to hear from you!
Night Reception Staff (f/m/d) in London employer: Wombat's Hostels
At Wombat’s, we pride ourselves on creating a welcoming and inclusive environment where both staff and guests can thrive. As a Night Reception Staff member, you will enjoy flexible working hours, competitive pay, and access to exclusive employee discounts across our hostels. With opportunities for personal and professional growth through our WomAcademy training programme, you'll be part of a vibrant team dedicated to making meaningful connections with travellers from around the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Night Reception Staff (f/m/d) in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wombat’s social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your guest relations skills! Think of scenarios where you might need to handle complaints or engage with guests. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to unexpected situations in the past. Wombat’s values resilience, so sharing examples of how you’ve kept calm under pressure will definitely impress them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Wombat’s family. Don’t miss out on this opportunity!
We think you need these skills to ace Night Reception Staff (f/m/d) in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for service shine through! We want to see how you go above and beyond to make guests feel welcome and valued. Share any experiences that highlight your hospitality mindset.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant skills and experiences without rambling. A well-structured application makes it easier for us to see why you'd be a great fit!
Tailor Your Application:Make sure to customise your application for the Night Reception Staff role. Use keywords from the job description and relate your experiences to the core tasks and required competences. This shows us that you've done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Wombat's Hostels
✨Know the Company Culture
Before your interview, take some time to understand Wombat’s mission and values. They focus on creating an open-minded and empathic atmosphere, so think about how you can demonstrate your own hospitality mindset and passion for service during the conversation.
✨Showcase Your Communication Skills
As a Night Reception Staff member, you'll need to engage with guests empathetically. Prepare examples of how you've handled guest interactions in the past, especially any challenging situations where you turned complaints into positive outcomes. This will show your ability to connect with people.
✨Demonstrate Problem-Solving Abilities
Wombat’s values proactive problem-solving. Think of specific instances where you've taken initiative to resolve issues independently. Highlight your resilience and ability to stay calm under pressure, as these traits are crucial for the role.
✨Be Ready for Teamwork Questions
Teamwork is key at Wombat’s, so be prepared to discuss how you've supported colleagues in previous roles. Share stories that illustrate your willingness to help others and consult with teammates to solve problems together, showcasing your collaborative spirit.
