At a Glance
- Tasks: Engage with guests, manage check-ins/outs, and handle complaints with empathy.
- Company: Wombat’s hostels, where we create inspiring spaces for travellers.
- Benefits: Earn £13.30/hour, enjoy discounts, and access professional development.
- Other info: Flexible work environment with opportunities for personal growth.
- Why this job: Join a fun team and connect with people from around the world.
- Qualifications: Passion for hospitality, strong communication skills, and a proactive mindset.
The predicted salary is between 27600 - 27600 £ per year.
At Wombat’s, we don’t just run hostels - our mission is to create places that inspire people. We believe we can achieve this by fostering an open-minded and empathic atmosphere, where everyone is welcomed, respected, and valued. We take pride in providing our guests with great service, high quality, and a safe and clean environment, but we want to go beyond that: By inviting everyone to become part of our community, staff and guests alike, we want to share our passion for travelling and create new bonds between people from around the world.
Responsibilities
- Guest Relations: Act as primary point of contact for guests, answer questions, handle complaints in an empathic and solution-oriented way, help with any issues that arise during the stay.
- Guest Check-In & Check-Out: Manage the check-in and check-out process efficiently.
- Cash Handling: Handle cash and cash-ups with diligence.
- External Liaison: Act as the initial point of contact for our partners/suppliers etc.
- Enforcement of Rules: Ensure adherence to house rules, addressing issues proactively.
- Complaint Management: Respond promptly and effectively to complaints, turning challenging situations into positive outcomes whenever possible.
- Administration: Take care of administrative tasks that are part of reception workflows.
Qualifications
- Hospitality Mindset: A genuine passion for service and hosting, with the enthusiasm to go above and beyond to make guests feel in good hands.
- Language Skills: High proficiency in English, local language skills are preferable.
- Social & Communication Skills: Ability to engage with guests empathetically and openly to make them feel welcome while dealing with their requests in a professional manner.
- Responsibility & Initiative: Taking ownership of guest interactions and addressing issues proactively, being able to solve problems and make decisions independently if necessary.
- Teamwork: Supporting colleagues from all departments by having each other’s backs, helping each other out and consulting with colleagues to solve issues together.
- Resilience: Ability to remain calm and composed under pressure.
- Organizational Skills: Strong prioritization and time management abilities.
- Technical Skills: Familiarity with office software and property management systems.
- Flexibility & Openness: Ability to adapt to new and unexpected situations quickly; openness to other cultures and points of view.
Benefits
- Gross salary of 13.30 GBP per hour.
- Access to employee discounts and perks, including discounted accommodation in all Wombat’s hostels (Vienna, Budapest, London, Munich, Leipzig), also possible for friends and family members.
- Opportunities for professional and personal development thanks to our internal training programme – WomAcademy.
- The opportunity to work in an exciting yet relaxed environment, meeting new people from all over the world.
- The chance to be a part of a fun and energetic team of like-minded individuals.
- Start of work: as soon as possible.
Reception Staff (f/m/d) employer: Wombat's City Hostels
At Wombat’s, we pride ourselves on creating an inspiring and inclusive environment for both our guests and staff. With a strong focus on personal and professional development through our WomAcademy training programme, employees enjoy a vibrant work culture that celebrates diversity and teamwork. Located in bustling cities, our reception staff have the unique opportunity to connect with travellers from around the globe while benefiting from competitive pay and exclusive discounts across our hostels.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Staff (f/m/d)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wombat’s social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your guest interaction skills! Role-play common scenarios you might face as reception staff. This will help you feel more confident when it comes to handling questions or complaints during the interview.
✨Tip Number 3
Show off your language skills! If you speak any local languages, make sure to highlight them. It’s a great way to demonstrate your ability to connect with guests from different backgrounds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working at Wombat’s right there.
We think you need these skills to ace Reception Staff (f/m/d)
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for service shine through! Share experiences that highlight your enthusiasm for making guests feel welcome and valued. We want to see that you genuinely care about creating a great atmosphere.
Be Empathetic and Solution-Oriented:In your written application, emphasise your ability to handle guest complaints with empathy. Share examples of how you've turned challenging situations into positive outcomes. This will show us that you can keep calm under pressure and prioritise guest satisfaction.
Highlight Your Team Spirit:We’re all about teamwork at Wombat’s, so make sure to mention your collaborative skills in your application. Talk about times when you’ve supported colleagues or worked together to solve problems. It’s all about having each other’s backs!
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. Don’t forget to apply through our website – it’s the best way to get your foot in the door with us!
How to prepare for a job interview at Wombat's City Hostels
✨Show Your Hospitality Passion
Make sure to express your genuine enthusiasm for hospitality during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with Wombat’s mission to create an inspiring atmosphere.
✨Demonstrate Empathy and Communication Skills
Prepare to showcase your ability to engage with guests empathetically. Think of scenarios where you successfully handled complaints or difficult situations, and be ready to discuss how you turned those challenges into positive outcomes.
✨Highlight Your Team Spirit
Wombat’s values teamwork, so come prepared to talk about how you’ve supported colleagues in past jobs. Share stories that illustrate your willingness to help others and collaborate effectively to solve problems together.
✨Be Ready for Situational Questions
Expect questions that assess your resilience and adaptability. Think of times when you had to remain calm under pressure or adapt quickly to unexpected changes, and be ready to share those experiences to demonstrate your fit for the role.
