At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle complaints with empathy.
- Company: Join Wombat’s, a vibrant hostel chain that values community and connection.
- Benefits: Earn £13.30 per hour, enjoy discounts, and access professional development.
- Other info: Work in a dynamic environment with opportunities to meet people from around the globe.
- Why this job: Be part of a fun team while creating memorable experiences for travellers.
- Qualifications: Passion for hospitality, strong communication skills, and a proactive mindset.
The predicted salary is between 27600 - 27600 £ per year.
At Wombat’s, we don’t just run hostels - our mission is to create places that inspire people. We believe we can achieve this by fostering an open-minded and empathic atmosphere, where everyone is welcomed, respected, and valued. We take pride in providing our guests with great service, high quality, and a safe and clean environment, but we want to go beyond that: By inviting everyone to become part of our community, staff and guests alike, we want to share our passion for travelling and create new bonds between people from around the world.
Responsibilities
- Guest Relations: Act as primary point of contact for guests, answer questions, handle complaints in an empathic and solution-oriented way, help with any issues that arise during the stay.
- Guest Check-In & Check-Out: Manage the check-in and check-out process efficiently.
- Cash Handling: Handle cash and cash-ups with diligence.
- External Liaison: Act as the initial point of contact for our partners/suppliers etc.
- Enforcement of Rules: Ensure adherence to house rules, addressing issues proactively.
- Complaint Management: Respond promptly and effectively to complaints, turning challenging situations into positive outcomes whenever possible.
- Administration: Take care of administrative tasks that are part of reception workflows.
Qualifications
- Hospitality Mindset: A genuine passion for service and hosting, with the enthusiasm to go above and beyond to make guests feel in good hands.
- Language Skills: High proficiency in English, local language skills are preferable.
- Social & Communication Skills: Ability to engage with guests empathetically and openly to make them feel welcome while dealing with their requests in a professional manner.
- Responsibility & Initiative: Taking ownership of guest interactions and addressing issues proactively, being able to solve problems and make decisions independently if necessary.
- Teamwork: Supporting colleagues from all departments by having each other’s backs, helping each other out and consulting with colleagues to solve issues together.
- Resilience: Ability to remain calm and composed under pressure.
- Organizational Skills: Strong prioritization and time management abilities.
- Technical Skills: Familiarity with office software and property management systems.
- Flexibility & Openness: Ability to adapt to new and unexpected situations quickly; openness to other cultures and points of view.
Benefits
- Gross salary of 13.30 GBP per hour.
- Access to employee discounts and perks, including discounted accommodation in all Wombat’s hostels (Vienna, Budapest, London, Munich, Leipzig), also possible for friends and family members.
- Opportunities for professional and personal development thanks to our internal training programme – WomAcademy.
- The opportunity to work in an exciting yet relaxed environment, meeting new people from all over the world.
- The chance to be a part of a fun and energetic team of like-minded individuals.
- Start of work: as soon as possible.
Reception Staff (f/m/d) in London employer: Wombat's City Hostels
Wombat’s is an exceptional employer that prioritises creating a welcoming and inspiring environment for both guests and staff. With a strong focus on personal and professional development through our WomAcademy training programme, employees enjoy the benefits of competitive pay, discounts across our hostels, and the opportunity to connect with diverse individuals from around the globe. Join our fun and energetic team where your passion for hospitality can truly shine in a supportive and dynamic atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Staff (f/m/d) in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Wombat’s mission and values. Show us that you’re not just looking for a job, but that you genuinely want to be part of our community and share our passion for hospitality.
✨Tip Number 2
Practice your guest relations skills! Think of scenarios where you might need to handle complaints or engage with guests. We love candidates who can demonstrate empathy and problem-solving abilities, so come prepared with examples from your past experiences.
✨Tip Number 3
Be ready to showcase your teamwork spirit! During the interview, highlight times when you’ve supported colleagues or worked collaboratively. We value a team player who can help create a positive atmosphere for both staff and guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Wombat’s family. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace Reception Staff (f/m/d) in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for service shine through! We want to see that you genuinely care about making guests feel welcome and valued. Share any experiences that highlight your hospitality mindset.
Be Empathetic and Solution-Oriented:In your application, emphasise your ability to handle guest complaints with empathy. We’re looking for someone who can turn challenges into positive outcomes, so share examples of how you've done this in the past!
Highlight Your Team Spirit:We believe in teamwork at Wombat’s, so make sure to mention your collaborative skills. Talk about how you’ve supported colleagues in previous roles and how you can contribute to our fun and energetic team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our community right from the start.
How to prepare for a job interview at Wombat's City Hostels
✨Show Your Hospitality Mindset
Make sure to express your genuine passion for service during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with Wombat’s mission to create an inspiring atmosphere.
✨Demonstrate Empathy and Communication Skills
Prepare to showcase your social and communication skills by discussing scenarios where you effectively handled guest complaints or requests. Use role-play to practice responding empathetically, as this will help you stand out as a candidate who can make guests feel welcome.
✨Highlight Your Problem-Solving Abilities
Think of instances where you took initiative to resolve issues independently. Be ready to discuss how you managed challenging situations calmly and effectively, as resilience is key in the hospitality industry.
✨Emphasise Teamwork and Flexibility
Wombat’s values a supportive team environment, so be prepared to talk about how you've collaborated with colleagues in the past. Also, share examples of how you've adapted to unexpected situations, showcasing your openness to different cultures and perspectives.
