At a Glance
- Tasks: Build customer relationships and drive sales in a hybrid role focused on the Italian market.
- Company: Join a collaborative, customer-focused organisation with growth opportunities.
- Benefits: Competitive salary, flexible working, and the chance to develop your skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer journeys while enhancing your sales expertise.
- Qualifications: Fluent Italian speaker with experience in customer service and sales.
The predicted salary is between 38250 - 46750 £ per year.
Our client is looking for a passionate and commercially minded Customer Service & Sales Associate to join their growing team.
This is a fantastic opportunity for someone who thrives on building customer relationships, delivering exceptional service, and driving sales performance. Working within the Italian market, you'll be responsible for supporting customers throughout their entire journey, from initial enquiry and onboarding through to retention and upselling opportunities.
The Opportunity
As a Customer Service & Sales Associate, you'll play a key role in delivering a first-class customer experience while achieving regional sales targets. You'll work closely with internal teams including Marketing, Business Intelligence, IT, and Operations to ensure customers receive a seamless and personalised experience at every touchpoint. This role would suit someone with a strong background in customer service and sales who enjoys building long-term relationships and identifying opportunities to add value for customers.
Key Responsibilities
- Manage and convert inbound customer enquiries.
- Follow up on customer orders and ensure excellent post-sale service.
- Handle customer requests relating to products and services.
- Deliver online product demonstrations via Microsoft Teams.
- Support customer retention and identify upselling opportunities.
- Build strong relationships with customers across your region.
- Deliver customer events and engagement activities.
- Work closely with colleagues to ensure a consistent service and sales approach.
- Collaborate with Marketing to support customer communications and campaigns.
- Utilise CRM systems effectively to manage customer interactions and opportunities.
- Produce regular customer and sales performance summaries.
- Contribute ideas that enhance the customer experience and improve service delivery.
What We're Looking For
Essential Experience
- Proven experience in a customer service and sales-focused role.
- Background working within a service and sales environment.
- Fluent Italian language skills.
- Strong track record of achieving sales and customer engagement targets.
- Experience delivering excellent customer service and account management.
- Ability to identify and develop sales opportunities.
- Experience using CRM and customer engagement platforms such as Salesforce, HubSpot or Zendesk.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage competing priorities.
- Self-motivated, proactive and customer-focused approach.
Desirable Experience
- Experience within business intelligence, SaaS, technology or data-driven businesses.
- Exposure to subscription-based or information services industries.
- Cross-cultural or multilingual communication experience.
- Experience supporting customer success or account growth initiatives.
What Success Looks Like
- Customer usage and engagement levels.
- Conversion of enquiries into sales.
- Upselling and additional product revenue.
- Customer retention and renewal performance.
- Customer satisfaction and overall service quality.
Why Apply?
This is an opportunity to join a collaborative and customer-focused organisation where you can genuinely influence the customer journey while developing your sales and relationship management skills. You'll be empowered to make an impact, build meaningful customer connections, and contribute to the continued growth of the business. If you're a fluent Italian speaker with a passion for customer service, relationship building and sales, we'd love to hear from you.
Customer Service & Sales Associate in Thornaby-on-Tees employer: Wolviston Management Services
Tioxide Materials Ltd is an exceptional employer located in Greatham, Hartlepool, offering a dynamic work environment where collaboration and innovation thrive. With a strong commitment to employee growth, Tioxide provides comprehensive benefits including a competitive pension scheme, private medical insurance, and opportunities for professional development, ensuring that every team member can contribute meaningfully to the company's success while enjoying a supportive and safety-focused culture.
Contact Details:
Wolviston Management Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Associate in Thornaby-on-Tees
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wolviston Management Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wolviston Management Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Associate in Thornaby-on-Tees
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wolviston Management Services:Your cover letter is your chance to shine! Tell us why you want to work at Wolviston Management Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wolviston Management Services!
How to prepare for a job interview at Wolviston Management Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
