At a Glance
- Tasks: Provide first and second-line IT support, ensuring smooth operations across the business.
- Company: Join a dynamic team at Wolviston Management Services in County Durham.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a generous pension scheme.
- Other info: Great opportunities for ongoing training and career development.
- Why this job: Make a real impact by supporting critical systems and users in a collaborative environment.
- Qualifications: Experience in IT support and knowledge of Windows 11 and Microsoft 365 required.
The predicted salary is between 25000 - 32000 £ per year.
Wolviston Management Services is supporting our fantastic client in the recruitment of an IT Support Technician to join their growing team.
An exciting opportunity has arisen for an IT professional to play a key role in supporting business-critical systems and users across the organisation.
The Role
As an IT Support Technician, you will provide first and second-line technical support, ensuring the smooth day-to-day operation of IT services across the business. This hands-on position will involve supporting users, maintaining end-user devices, assisting with system administration activities, and contributing to continuous improvement initiatives within the IT function. Working as part of a collaborative IT team, you will deliver a responsive and professional support service while helping to ensure systems remain secure, reliable, and fit for purpose.
Key Responsibilities
- Provide first and second-line support for hardware, software, user access, and network-related issues.
- Log, prioritise, investigate, and resolve support tickets in line with agreed service levels.
- Configure, build, deploy, and maintain laptops, desktops, and mobile devices.
- Support employee onboarding and offboarding processes, including account creation, permissions management, and equipment allocation.
- Perform routine system maintenance, software updates, patching, and health checks.
- Diagnose and resolve connectivity issues relating to VPNs, Wi-Fi, printers, and network access.
- Escalate complex technical issues where appropriate, maintaining ownership through to resolution.
- Maintain accurate asset management records and equipment inventories.
- Assist with IT projects, system upgrades, and continuous improvement initiatives.
- Deliver excellent customer service to colleagues across the organisation.
About You
To be successful in this role, you will have:
- Previous experience within an IT support, service desk, or technical support environment.
- Good working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking concepts.
- Strong troubleshooting and problem-solving skills.
- The ability to manage multiple priorities and work effectively under pressure.
- Excellent communication and interpersonal skills.
- A proactive approach with a willingness to learn and develop new technical skills.
Desirable
Relevant IT qualifications or certifications, such as CompTIA, Microsoft certifications, or equivalent.
Key Attributes
We are looking for an individual who:
- Provides a responsive and customer-focused service.
- Takes ownership of issues and follows them through to completion.
- Works collaboratively and contributes positively to team objectives.
- Communicates clearly and professionally with stakeholders at all levels.
- Demonstrates initiative and a commitment to continuous improvement.
Benefits
- 37.5-hour working week
- 25 days annual leave plus bank holidays
- Option to purchase up to 5 additional days' holiday
- Company pension with up to 8% employer contribution
- Life assurance
- Income protection insurance
- Save As You Earn (SAYE) share scheme
- Electric Vehicle scheme
- Cycle to Work scheme
- Volunteering day
- Ongoing training and development opportunities
- Hybrid working arrangements available
IT Support Technician in Stillington employer: Wolviston Management Services
Wolviston Management Services is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Hartlepool. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a supportive environment that values mechanical integrity and high-performance engineering. Join us to be part of a team that not only prioritises your growth but also contributes to cutting-edge projects in high-reliability systems.
Contact Details:
Wolviston Management Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Stillington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wolviston Management Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wolviston Management Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wolviston Management Services!
✨Direct Apply to Wolviston Management Services
Let's not forget to apply directly through the Wolviston Management Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Stillington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wolviston Management Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wolviston Management Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wolviston Management Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
