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For Companies At a Glance
- Tasks: Provide IT support and solve problems for users in a dynamic environment.
- Company: Well-established business in Middlesbrough with a strong reputation for innovation.
- Benefits: Competitive salary, supportive team culture, and opportunities for career growth.
- Why this job: Join a close-knit team and enhance your skills in a modern Microsoft environment.
- Qualifications: Experience in IT support and knowledge of Microsoft technologies required.
- Other info: Stable role with potential to advance into higher-level positions.
The predicted salary is between 30000 - 42000 £ per year.
Check out the role overview below. If you are confident you have got the right skills and experience, apply today.
Middlesbrough, Teesside (On-site with some flexibility depending on business needs)
Competitive salary, dependent on experience.
Company Overview
Our client is a well-established business based in Middlesbrough, operating across the UK and internationally. With a strong reputation for reliability and innovation, they rely heavily on a modern Microsoft-based IT environment to support their people, operations, and customers. They are now looking to strengthen their IT support function with a proactive L1/2 Service Desk Analyst who enjoys solving problems, supporting users, and being part of a close-knit technical team.
The Role
As a Service Desk Analyst, you'll be the first point of contact for IT support, providing both Level 1 and Level 2 assistance across the business. You'll handle incidents, service requests, and user queries, escalating where required but taking ownership wherever possible. This is an excellent role for someone who wants to build depth across the Microsoft stack and grow within a stable organisation.
Key Responsibilities
- Provide 1st and 2nd line support to internal users (desk-side, remote, and phone-based)
- Log, manage, and resolve tickets via the service desk system in line with SLAs
- Support Microsoft technologies including:
- Windows 10 / 11
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Active Directory (user accounts, groups, permissions)
- Azure AD (basic administration)
Required Skills & Experience
- Previous experience in a Service Desk / IT Support role (L1 or L2)
- Strong working knowledge of the Microsoft stack
- Experience supporting Windows-based end-user environments
- Understanding of Active Directory and basic networking concepts (DNS, DHCP)
- Confident communicator with a strong customer-service mindset
- Ability to prioritise tasks in a busy support environment
- Willingness to work on-site in Middlesbrough
Desirable (Not Essential)
- Experience with:
- Azure / Intune
- Microsoft Endpoint Manager
- ITIL framework or service management principles
- Relevant certifications (e.g. Microsoft, CompTIA)
- Experience supporting manufacturing, engineering, or industrial environments
What's on Offer
- Stable role within a respected Teesside-based business
- Exposure to a modern Microsoft environment
- Opportunity to develop into 2nd/3rd line or infrastructure roles
- Supportive team culture with hands-on technical learning
- Competitive salary and benefits package
Service Desk Analyst in Middlesbrough employer: Wolviston Management Services
Contact Detail:
Wolviston Management Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Microsoft technologies and be ready to showcase your problem-solving skills. Practice common interview questions related to IT support, so you can impress the hiring managers.
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've gone above and beyond in previous roles. Whether it’s troubleshooting a tricky issue or helping a colleague, let them see your commitment to excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst in Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and IT support. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your problem-solving skills.
Showcase Your Communication Skills: As a Service Desk Analyst, communication is key! In your application, highlight any experiences where you’ve successfully supported users or resolved issues. We love seeing examples of great customer service!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Wolviston Management Services
✨Know Your Microsoft Stack
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss how you've used these technologies in previous roles, as this will show your familiarity and confidence with the tools they'll expect you to support.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've diagnosed and resolved issues in past positions. Think about specific incidents where you took ownership and successfully helped users, as this will demonstrate your proactive approach and customer service mindset.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities listed in the job description. Be prepared to discuss how you would handle ticket management, user onboarding, and troubleshooting. This shows that you’re not just interested in the role but also understand what it entails.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team culture, opportunities for growth, or how they measure success in the Service Desk Analyst role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
