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For Companies At a Glance
- Tasks: Engage with customers, provide advice, and build lasting relationships.
- Company: Established communications and technology business in Middlesbrough.
- Benefits: £27,000 salary, bonus, 25 days holiday, pension, and company events.
- Why this job: Perfect for those who love conversation and helping others succeed.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Full training provided; great opportunity for personal and professional growth.
The predicted salary is between 27000 - 27000 £ per year.
Location: On-site - Middlesbrough
Hours: Monday to Friday, 08:30 - 17:15
Contract: Full-time, Permanent
Salary: £27,000 + bonus + benefits
The Opportunity
A well-established communications and technology business is seeking a Customer Service Advisor to join its on-site team in Middlesbrough. This is a fully office-based role, so applicants must be able to reliably commute to the location. This position sits at the heart of customer engagement and service delivery. You will speak with customers daily, understand their needs, and provide clear, informed advice on products and services. While you will support the wider sales and service process by issuing quotations and following up enquiries, this is not a hard sales or cold-calling role. If you enjoy conversation, relationship-building, and problem-solving over the phone, this role will suit you well. You will work closely with colleagues across customer service, sales, marketing, and operations to ensure customers receive a smooth and professional experience.
Key Responsibilities
- Handle inbound and outbound customer calls professionally
- Build and maintain strong, long-term customer relationships
- Understand customer needs and provide appropriate product and service advice
- Prepare, issue, and follow up quotations
- Follow up customer enquiries to ensure clarity and resolution
- Support customer onboarding and ongoing service requests
- Maintain accurate customer records on internal systems
- Work towards service quality targets and KPIs
- Represent the business professionally at all times
About You
We are looking for someone with a positive, proactive approach and a genuine interest in helping customers.
Essential qualities:
- Strong customer service and relationship-building skills
- Confidence and enthusiasm when speaking on the phone
- Clear, professional communication
- High energy, positive attitude, and willingness to learn
- Organised and able to manage multiple customer interactions
- Comfortable working to service standards and KPIs
- Able to work on-site in a busy office environment
- Able to reliably commute to Middlesbrough
- Right to work in the UK
Experience:
Previous experience in customer service or a customer-facing role is beneficial but not essential. Full training on products, systems, and processes will be provided.
Salary & Benefits
- £27,000 basic salary
- 25 days paid holiday plus statutory holidays
- Company pension scheme
- Free on-site parking
- Company events
- Annual bonus scheme
- Supportive, collaborative on-site working environment
Customer Service Representative in Middlesbrough employer: Wolviston Management Services
Contact Detail:
Wolviston Management Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Middlesbrough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their products and services. This will help you understand customer needs better and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone conversations, try role-playing with a friend or family member. Focus on being clear, professional, and friendly – it’ll make a huge difference!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve helped customers resolve issues. This will demonstrate your proactive approach and ability to build strong relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative in Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous customer service experience, even if it’s not directly related, and show us how you can build relationships and solve problems.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Tell us why you’re passionate about customer service and how you can contribute to our team in Middlesbrough.
Show Off Your Communication Skills: Since this role involves a lot of phone interaction, make sure your written application showcases your clear and professional communication style. Keep it concise, friendly, and engaging – just like you would when speaking to a customer!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re tech-savvy!
How to prepare for a job interview at Wolviston Management Services
✨Know the Company
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. You might want to do mock interviews with friends or family to get comfortable with articulating your thoughts and responding to potential questions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer interactions. Highlight your problem-solving abilities and how you built relationships with customers, as these are key aspects of the role.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that demonstrate your interest in the position and the company. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and thinking long-term.