2nd Line IT Support Engineer Edinburgh | Permanent | £32,000 - £36,000 We're currently recruiting for an experienced 2nd Line IT Support Engineer to join a well-established Managed Service Provider based in Edinburgh. This is an excellent opportunity for a technically capable support professional who enjoys troubleshooting complex issues, working across a broad range of technologies, and supporting multiple client environments. Working as part of a collaborative technical team, you'll take ownership of escalated support tickets, deliver exceptional customer service, and contribute to ongoing projects and infrastructure improvements. Key Responsibilities Troubleshoot and resolve complex Microsoft 365, Windows, server, networking and endpoint support issues Administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Manage Active Directory and Microsoft Entra ID, including user administration, permissions, authentication and MFA Support Microsoft Intune and endpoint management solutions Diagnose networking issues including DNS, DHCP, TCP/IP, VPNs, VLANs, Wi-Fi, switching and firewalls Support Windows Server and hybrid cloud environments Investigate security, endpoint and access-related incidents Take ownership of escalated tickets from initial investigation through to resolution Communicate effectively with customers throughout the support process Assist with technical projects, system upgrades and infrastructure deployments Mentor and support junior members of the service desk team Skills & Experience Required Previous experience in a 2nd Line IT Support position Strong Microsoft 365 administration skills Experience with Active Directory, Entra ID and Intune Knowledge of Windows 10/11 and Windows Server environments Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and firewalls Experience supporting hybrid and cloud-based environments Strong troubleshooting and problem-solving abilities Excellent communication and customer service skills Experience working within an MSP environment would be advantageous Relevant Microsoft certifications are desirable, although practical commercial experience and a strong technical skillset are equally important. What's on Offer Salary of £32,000 - £36,000 depending on experience 12 dedicated training days per year 6 charity days per year Ongoing professional development and certification support Private healthcare after six months Gym membership contribution Regular mentoring and career development reviews Exposure to a wide range of technologies, projects and client environments Clear opportunities for technical progression Location: Edinburgh City Centre Hours: Monday to Friday, 9:00am - 5:00pm If you're an experienced IT Support Engineer looking to further develop your technical skills within a busy and varied environment, we'd like to hear from you
2nd Line Support Engineer employer: Wolviston Management Services
Tioxide Materials Ltd is an exceptional employer located in Greatham, Hartlepool, offering a dynamic work environment where collaboration and innovation thrive. With a strong commitment to employee growth, Tioxide provides comprehensive benefits including a competitive pension scheme, private medical insurance, and opportunities for professional development, ensuring that every team member can contribute meaningfully to the company's success while enjoying a supportive and safety-focused culture.
Contact Details:
Wolviston Management Services Recruitment Team
