At a Glance
- Tasks: Provide essential desktop support for traders and operations teams in a fast-paced environment.
- Company: Join a leading firm in the financial services sector with a global presence.
- Benefits: Competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Work in a collaborative, high-energy atmosphere with global teams.
- Why this job: Be part of a dynamic team ensuring seamless trading operations worldwide.
- Qualifications: 5+ years in desktop support with strong troubleshooting skills in a Windows environment.
The predicted salary is between 54000 - 66000 £ per year.
Desktop Support Analyst
Location
Greater London
Contract Type
Contract or Temp
Closing Date
Ref
1695489
Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension.
Job Overview
The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams who rely on stable workstations, trading applications, market data tools, collaboration platforms, and secure network connectivity.
This role resolves desktop, software, hardware, access, performance, and connectivity issues that can directly impact trading, scheduling, and real-time business execution.
The position operates in a 24x7 follow-the-sun support model with Houston, London, and Singapore desktop teams to ensure continuous coverage, timely handoffs, and minimal service disruption.
The successful candidate brings strong troubleshooting discipline, clear communication, and the ability to support demanding front-office users with urgency and professionalism.
Key Responsibilities
- Trade desktop support: Provide Tier II/III support for traders, schedulers, and Commercial users across desktops, laptops, virtual desktops, peripherals, Microsoft 365, collaboration tools, market data tools, and core business applications.
- Service restoration: Troubleshoot and resolve high-impact workstation, application, printing, audio/video, authentication, network, and connectivity issues affecting trading or scheduling activity.
- Global coverage: Participate in 24x7 on-call, shift-based, and follow-the-sun support with Houston, London, and Singapore teams, ensuring clear handoffs and timely escalation.
- Incident ownership: Manage incidents, service requests, and escalations through closure while coordinating with infrastructure, network, security, application, and vendor teams.
- Endpoint lifecycle support: Support workstation builds, operating system upgrades, software deployment, image management, patching, endpoint security, encryption, and hardware refresh activities.
- Continuous improvement: Identify recurring issues, document fixes, improve knowledge articles, automate repeatable tasks where practical, and contribute to service stability.
- Security and compliance: Follow change, access, cyber, data protection, endpoint security, and audit requirements while maintaining a secure desktop environment.
- Required Skills and Experience
- 5+ years of desktop, endpoint, or technical support experience in a Windows enterprise environment.
- Strong troubleshooting experiences across Windows 10/11, Microsoft 365, Teams, Outlook, browsers, printers, peripherals, and enterprise productivity tools.
- Experience supporting trading, scheduling, logistics, energy, financial services, or other time-sensitive business environments.
- Working knowledge of Active Directory, Group Policy, DNS, DHCP, TCP/IP, VPN, wireless, authentication, endpoint security, and remote support tools.
- Experience with desktop deployment, imaging, software packaging, patching, endpoint encryption, antivirus/endpoint protection, and privileged access tools.
- Ability to diagnose workstation, application, performance, login, network, and connectivity issues using structured troubleshooting methods.
- Experience managing incidents, service requests, escalations, and documentation through ITSM tools.
- Strong written and verbal communication skills with the ability to coordinate across business users and global technical teams.
- Ability to work independently, prioritize competing issues, and remain composed in high-pressure trade floor or front-office support situations.
- Willingness to support 24x7 on-call, shift rotation, weekend coverage, and global handoff needs.
- Preferred Qualifications
- Bachelor's degree in computer science, Information Technology, Management Information Systems, Engineering, or equivalent practical experience.
- Experience supporting Commercial, ETRM/CTRM, commodity trading, scheduling, logistics, market data, or risk management platforms.
- Experience with endpoint management tools such as Microsoft Intune, SCCM/MECM, MDT, Defender, Beyond Trust/Avecto, Mc Afee, or similar technologies.
- Scripting experience with Power Shell, Python, VBScript, SQL, or similar tools to automate diagnostics, reporting, or remediation tasks.
- Understanding of ITIL practices, change management, incident management, problem management, knowledge management, and service level expectations.
- Experience creating support procedures, escalation guides, operational runbooks, and knowledge articles.
- Success Profile
The ideal candidate is a technically strong, customer-focused desktop support professional who understands the urgency of Commercial trading and scheduling operations.
They take ownership, communicate clearly, resolve issues quickly, and work effectively across regional and global teams to keep critical Commercial users productive around the clock.
We support our clients’ needs through a range of project, engineering and recruitment services that help them to grow and succeed.
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Desktop Support Analyst employer: Wolviston Management Services Ltd
As an Engineering Manager at our major UK manufacturing site in Greatham, you will be part of a dynamic and innovative work culture that prioritises engineering excellence and continuous improvement. We offer competitive benefits, a commitment to employee development, and the chance to lead multidisciplinary teams in a pivotal role that directly impacts plant performance and safety. Join us to make a meaningful contribution in a supportive environment that values your expertise and fosters professional growth.
Contact Details:
Wolviston Management Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst
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We think you need these skills to ace Desktop Support Analyst
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How to prepare for a job interview at Wolviston Management Services Ltd
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In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
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