At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for diverse clients.
- Company: Established Managed Services and Cyber Security provider with a supportive team culture.
- Benefits: £32,000 salary, hybrid work, ongoing training, and clear career progression.
- Other info: Work remotely with weekly office visits and opportunities for professional growth.
- Why this job: Join a fast-paced environment and develop your tech skills while making a real impact.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 32000 - 32000 £ per year.
- 1st Line Support Engineer
- 1st Line Support Engineer Location: London (Hybrid)
- Reporting To: Service Desk Manager / Technical Services Team Lead
Overview An established Managed Services and Cyber Security provider is seeking a 1st Line Support Engineer to join its growing technical support team.
The successful candidate will be responsible for providing first-line technical support to a diverse client base, ensuring incidents and service requests are managed effectively whilst delivering a high standard of customer service.
This role is ideally suited to a technically capable individual with strong communication skills and a desire to develop their career within a fast-paced MSP environment.
The position is predominantly remote, with attendance required at the London office once per week and occasionally for customer site visits, internal meetings and company events.
Key Responsibilities
- Act as the first point of contact for all IT support incidents and service requests.
- Diagnose and resolve first-line technical issues across a range of technologies.
- Log, prioritise and manage tickets through to resolution in accordance with agreed service levels.
- Escalate incidents to 2nd and 3rd Line Engineers where appropriate.
- Provide remote support to end users across multiple client environments.
- Support user account administration, including onboarding and offboarding activities.
- Assist with the administration and support of Microsoft 365 environments.
- Troubleshoot desktop, laptop, mobile device, printer and connectivity issues.
- Maintain accurate and detailed ticket notes and technical documentation.
- Contribute to knowledge base articles and process improvements.
- Deliver a professional and customer-focused support experience at all times.
- Required Skills and Experience
- Previous experience in an IT Support, Helpdesk or Service Desk environment.
- Working knowledge of Microsoft Windows 10 and Windows 11.
- Experience supporting Microsoft 365 applications and services.
- Understanding of Active Directory and/or Microsoft Entra ID.
- Basic networking knowledge, including DNS, DHCP and TCP/IP.
- Experience supporting hardware, software and peripheral devices.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Ability to prioritise workload and manage multiple tasks effectively.
- A proactive and professional approach to customer service.
Desirable Skills
- Previous experience working within a Managed Service Provider (MSP).
- Exposure to Microsoft Intune and endpoint management technologies.
- Knowledge of Microsoft Azure and cloud-based technologies.
- Familiarity with cyber security best practices.
- Experience using PSA and RMM platforms.
Qualifications
- Relevant IT qualification or equivalent industry experience.
- Microsoft certifications desirable.
- Candidates should either hold, or be actively working towards, the Microsoft Certified: Copilot and Agent Administration Fundamentals (AZ-900) certification.
- Where not already achieved, successful completion of the AB-900 certification will be required during the probationary period.
- What's on Offer
- Salary of £32,000 per annum.
- Hybrid working arrangement.
- Access to ongoing training and certification opportunities.
- Exposure to a broad range of modern Microsoft and security technologies.
- Opportunity to develop within a growing and technically focused organisation.
- Supportive team environment with clear career progression pathways.
- #J-18808-Ljbffr
1st Line Support Engineer employer: Wolviston Management Services Ltd
As an Engineering Manager at our major UK manufacturing site in Greatham, you will be part of a dynamic and innovative work culture that prioritises engineering excellence and continuous improvement. We offer competitive benefits, a commitment to employee development, and the chance to lead multidisciplinary teams in a pivotal role that directly impacts plant performance and safety. Join us to make a meaningful contribution in a supportive environment that values your expertise and fosters professional growth.
Contact Details:
Wolviston Management Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wolviston Management Services Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wolviston Management Services Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wolviston Management Services Ltd!
✨Direct Apply to Wolviston Management Services Ltd
Let's not forget to apply directly through the Wolviston Management Services Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wolviston Management Services Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wolviston Management Services Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wolviston Management Services Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
