IT Support Technician
Location: Scotland
Contract Type: Permanent / Full Time
Closing Date: Nov 10th, 2026
Ref: 1743456
IT Support Technician
Edinburgh | Permanent | £26,500 - £29,500
We're currently recruiting for an IT Support Technician to join a successful and growing Managed Service Provider based in Edinburgh.
This is an excellent opportunity for someone with at least 12 months of IT support experience, or a recently completed IT apprenticeship, looking to develop their technical skills within a fast-paced, supportive environment. You'll gain exposure to a wide range of technologies, clients and support challenges while receiving structured training and career development.
Working within a busy service desk team, you'll be responsible for delivering high-quality technical support, managing support tickets, and helping clients resolve a variety of IT issues.
Key Responsibilities
- Provide first and second-line technical support to end users
- Respond to support requests via phone, email and live chat
- Log, update and manage tickets accurately through to resolution
- Troubleshoot hardware, software and connectivity issues
- Support Microsoft 365 services and cloud-based technologies
- Assist users with desktop, laptop, server and network-related issues
- Escalate complex incidents where required, ensuring clear handover information is provided
- Deliver excellent customer service across a varied client base
- Maintain technical documentation and knowledge base articles
- Work collaboratively with colleagues to ensure service levels are achieved
Skills & Experience Required
- Previous experience within an IT support role, ideally 12 months or more
- Strong interest in technology and troubleshooting
- Experience supporting Microsoft-based environments
- Knowledge of Microsoft 365 administration and support
- Understanding of Windows desktop operating systems
- Basic networking knowledge including TCP/IP, DNS and DHCP
- Excellent communication and customer service skills
- Strong organisation and attention to detail
- Ability to prioritise workloads and manage multiple tasks effectively
Experience working within a Managed Service Provider (MSP) environment would be highly advantageous but is not essential.
What's on Offer
- Salary of £26,500 - £29,500 dependent on experience and technical ability
- Clear progression opportunities and technical specialisation pathways
- Regular mentoring and career development reviews
- 12 dedicated training days per year
- 6 charity days per year
- Contribution towards gym membership
- Private healthcare after six months' service
- Ongoing training and professional development support
- Exposure to a broad range of technologies and client environments
- Supportive and collaborative team culture
Location: Edinburgh City Centre
Hours: Monday to Friday, 9:00am - 5:00pm
This is an office-based position and would suit an ambitious IT professional looking to build their career within a growing MSP that places a strong emphasis on training, development and long-term progression.
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IT Support Technician employer: Wolviston Management Services Limited
Wolviston Management Services is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the heart of the Thames Valley. With a strong commitment to employee development, we provide ample opportunities for growth and advancement within the infrastructure sector, ensuring that our team members are equipped with the skills needed to excel in their roles. Join us to be part of a meaningful project that not only enhances local water infrastructure but also contributes to sustainable community development.
Contact Details:
Wolviston Management Services Limited Recruitment Team
