2nd Line Support Engineer
Location: Scotland
Contract Type: Permanent / Full Time
Closing Date: Nov 10th, 2026
Ref: 1743450
2nd Line IT Support Engineer
Edinburgh | Permanent | £32,000 - £36,000
We're currently recruiting for an experienced 2nd Line IT Support Engineer to join a well-established Managed Service Provider based in Edinburgh.
This is an excellent opportunity for a technically capable support professional who enjoys troubleshooting complex issues, working across a broad range of technologies, and supporting multiple client environments.
Working as part of a collaborative technical team, you'll take ownership of escalated support tickets, deliver exceptional customer service, and contribute to ongoing projects and infrastructure improvements.
Key Responsibilities
- Troubleshoot and resolve complex Microsoft 365, Windows, server, networking and endpoint support issues
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive
- Manage Active Directory and Microsoft Entra ID, including user administration, permissions, authentication and MFA
- Support Microsoft Intune and endpoint management solutions
- Diagnose networking issues including DNS, DHCP, TCP/IP, VPNs, VLANs, Wi-Fi, switching and firewalls
- Support Windows Server and hybrid cloud environments
- Investigate security, endpoint and access-related incidents
- Take ownership of escalated tickets from initial investigation through to resolution
- Communicate effectively with customers throughout the support process
- Assist with technical projects, system upgrades and infrastructure deployments
- Mentor and support junior members of the service desk team
Skills & Experience Required
- Previous experience in a 2nd Line IT Support position
- Strong Microsoft 365 administration skills
- Experience with Active Directory, Entra ID and Intune
- Knowledge of Windows 10/11 and Windows Server environments
- Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and firewalls
- Experience supporting hybrid and cloud-based environments
- Strong troubleshooting and problem‑solving abilities
- Excellent communication and customer service skills
- Experience working within an MSP environment would be advantageous
Relevant Microsoft certifications are desirable, although practical commercial experience and a strong technical skillset are equally important.
What's on Offer
- Salary of £32,000 - £36,000 depending on experience
- 12 dedicated training days per year
- 6 charity days per year
- Ongoing professional development and certification support
- Private healthcare after six months
- Gym membership contribution
- Regular mentoring and career development reviews
- Exposure to a wide range of technologies, projects and client environments
- Clear opportunities for technical progression
Location: Edinburgh City Centre
Hours: Monday to Friday, 9:00am - 5:00pm
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2nd Line Support Engineer employer: Wolviston Management Services Limited
Wolviston Management Services is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the heart of the Thames Valley. With a strong commitment to employee development, we provide ample opportunities for growth and advancement within the infrastructure sector, ensuring that our team members are equipped with the skills needed to excel in their roles. Join us to be part of a meaningful project that not only enhances local water infrastructure but also contributes to sustainable community development.
Contact Details:
Wolviston Management Services Limited Recruitment Team
