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- Tasks: Engage with fans and sell Wolves Lottery scratch cards on matchdays.
- Company: Join the dynamic team at Wolverhampton Wanderers Football Club.
- Benefits: Enjoy a vibrant matchday atmosphere and receive training.
- Why this job: Be part of a historic football club and enhance supporter experiences.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Flexible hours on matchdays with opportunities for growth.
The predicted salary is between 13 - 16 £ per hour.
Location: Molineux Stadium, WV1 4QR
Department: Ancillary Sales
Hours: Casual – matchdays only (evening and weekend availability required)
Contract Type: Casual
Salary: Competitive (matchday casual rate)
Benefits: Matchday working environment at a Premier League football club, training provided, opportunity to be part of a dynamic and customer-focused team.
About the Matchday Lottery (Scratch Card Sales) Staff position:
Wolverhampton Wanderers Football Club is looking to expand its team of Matchday Lottery Sales Staff to support the sale of Wolves Lottery scratch cards across Molineux Stadium on matchdays. This role plays a key part in delivering a positive supporter experience, operating across corporate hospitality areas and general concourses. You will be responsible for engaging with fans, promoting the Wolves Lottery, and working towards matchday sales targets in a fast-paced, customer-facing environment.
Key Responsibilities:
- Work towards achieving matchday sales targets and KPIs set by the Ancillary Sales Manager
- Deliver excellent customer service with a friendly, positive and proactive approach
- Promote and explain the Wolves Lottery and its offerings to supporters
- Confidently handle payments using contactless and card payment systems
- Maintain a professional appearance at all times, particularly within corporate hospitality areas
- Attend matchdays and events punctually, demonstrating reliability and strong time management
- Work effectively as part of a team while also being comfortable working independently
Essential:
- Experience in a customer-facing role
- Excellent communication skills with the ability to build immediate face-to-face rapport
- Confidence in selling products and influencing customer decisions
- Ability to use payment systems, including contactless card machines
- Strong work ethic with a positive, can-do attitude
- Understanding of safeguarding children, young people and adults at risk
- Ability to handle customer information securely and responsibly
Desirable:
- Previous experience in sales or canvassing
- Knowledge of scratch cards or gambling legislation
- An interest in or knowledge of Wolverhampton Wanderers Football Club
Equality, Diversity and Safeguarding:
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This role is subject to a satisfactory DBS check, and the successful candidate must hold an appropriate certificate prior to commencing employment.
Matchday Lottery (Scratch Card Sales) Staff in Wolverhampton employer: Wolves
Contact Detail:
Wolves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Lottery (Scratch Card Sales) Staff in Wolverhampton
✨Tip Number 1
Get to know the Wolves brand! Familiarise yourself with the club's history and values. When you show genuine enthusiasm for the team, it’ll shine through in your interactions with fans and make you stand out.
✨Tip Number 2
Practice your pitch! Before matchdays, rehearse how you’ll promote the Wolves Lottery. Being confident and clear about what you’re selling will help you engage with supporters and boost those sales.
✨Tip Number 3
Be proactive on matchdays! Don’t wait for fans to come to you; approach them with a smile and a friendly chat. Building rapport quickly can lead to more sales and a better experience for everyone.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to be part of the Wolves family right from the start!
We think you need these skills to ace Matchday Lottery (Scratch Card Sales) Staff in Wolverhampton
Some tips for your application 🫡
Show Your Passion for Football: When applying, let your love for the game shine through! Mention any experiences you have with football, especially if you're a Wolves fan. We want to see that you're excited about being part of our team at Molineux Stadium.
Highlight Customer Service Skills: Since this role is all about engaging with fans, make sure to showcase your customer service experience. Talk about times you've gone above and beyond to help customers, as we value a friendly and proactive approach.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to highlight your skills and experiences. We appreciate clarity, so make it easy for us to see why you'd be a great fit!
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wolves
✨Know Your Stuff
Before the interview, make sure you understand the Wolves Lottery and how it works. Familiarise yourself with the different scratch card offerings and be ready to explain them clearly. This shows your enthusiasm and helps you engage better with the interviewers.
✨Show Off Your People Skills
Since this role is all about customer interaction, be prepared to demonstrate your communication skills. Think of examples from past experiences where you've successfully engaged with customers or resolved issues. A friendly, positive attitude goes a long way!
✨Dress to Impress
Even though it's a casual matchday role, maintaining a professional appearance is key, especially in corporate hospitality areas. Dress smartly for the interview to reflect that you understand the importance of professionalism in this environment.
✨Be Punctual and Reliable
Wolves values reliability, so make sure you arrive on time for your interview. This not only shows your commitment but also gives you a chance to settle in and make a good first impression. Time management is crucial in this role, so let that shine through right from the start!
