At a Glance
- Tasks: Manage e-commerce websites to enhance customer experiences and drive revenue growth.
- Company: Join Sweaty Betty, a vibrant brand focused on empowering customers through e-commerce.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional development.
- Other info: Collaborative team culture with opportunities for growth and learning.
- Why this job: Be at the forefront of e-commerce innovation and make a real impact on customer journeys.
- Qualifications: Four years in e-commerce, analytical skills, and a proactive mindset are essential.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for a highly organised, customer experience‑focused Online Trading Manager to join our growing e‑commerce team. The role will be pivotal in pushing boundaries to deliver relevant, personalised and impactful customer experiences, using data‑led insights to shape decisions and translate performance to the wider team.
Responsibilities
- Managing and trading a region of our e‑commerce websites, using market performance, customer behaviour and competitor insight to drive conversion and revenue growth.
- Delivering personalised customer journeys through content, merchandising and experience optimisation to improve conversion, AOV and bounce rate.
- Responsible for managing the daily in‑season forecast, working through any opportunity and risk, and building trading plans to support delivery.
- Using qualitative and quantitative data across our analytics tools to understand performance and customer behaviour, identify opportunities, and shape actions that improve trading performance.
- Compiling accurate daily, weekly and seasonal trading and KPI reporting, alongside ad‑hoc analysis to support decision‑making and action planning.
- Leading trading, seasonal, campaign and promotional plans to support business objectives, revenue growth and flawless execution.
- Owning homepage, PLPs, PDPs, navigation and campaign landing pages to deliver best‑in‑class product storytelling and seamless onsite journeys.
- Collaborating cross‑functionally with Marketing, Creative, CRM, Performance, Planning and Product teams to optimise trading performance and customer experience.
- Acting as the key stakeholder contact for selected external partners, managing relationships and building strategies together that support our growth plans.
- Bringing strong online trading knowledge, curiosity and a test‑and‑learn mindset to identify opportunities and drive continuous improvement.
- Managing and developing the regional trading team.
Qualifications
- At least four years’ experience in a similar e‑commerce role within a retail or consumer‑facing brand.
- Experience with Salesforce Commerce Cloud is preferable.
- Experience using Google Analytics, Power BI, Dynamic Yield and Content Square.
- An analytical and questioning mindset, with excellent Excel skills.
- Highly organised, with the ability to prioritise a demanding workload.
- A proactive and positive approach to problem‑solving.
- A dynamic team player with strong interpersonal skills.
- Comfortable working in a fast‑paced and ever‑changing environment.
Online Trading Manager - Sweaty Betty employer: WOLVERINE
At Sweaty Betty, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through continuous training opportunities and a collaborative environment where innovative ideas are encouraged. Located in a dynamic e-commerce landscape, we offer our Online Trading Manager the chance to make a significant impact while enjoying the benefits of a supportive team and a focus on personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Online Trading Manager - Sweaty Betty
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work at Sweaty Betty or similar brands. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your analytical skills! Prepare to discuss how you've used data to drive decisions in past roles. Bring examples of how your insights led to improved performance – this will resonate with the hiring team.
✨Tip Number 3
Be ready to demonstrate your customer experience focus. Think of specific instances where you’ve enhanced customer journeys or optimised online trading. This is key for the Online Trading Manager role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Online Trading Manager - Sweaty Betty
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Online Trading Manager role. Highlight your experience in e-commerce and any specific tools like Salesforce Commerce Cloud or Google Analytics that you’ve used. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use data to demonstrate how you’ve driven conversion and revenue growth in previous roles. We love numbers, so make them pop!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about online trading and how you can contribute to our team at Sweaty Betty. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Let’s make this happen together!
How to prepare for a job interview at WOLVERINE
✨Know Your Numbers
Make sure you brush up on your analytical skills before the interview. Be ready to discuss how you've used data to drive decisions in your previous roles. Familiarise yourself with key metrics like conversion rates and AOV, as well as tools like Google Analytics and Power BI.
✨Showcase Your Customer Focus
Prepare examples that highlight your customer experience focus. Think about times when you’ve delivered personalised journeys or improved customer satisfaction. This role is all about enhancing the customer experience, so make sure you can demonstrate your understanding of what that means.
✨Be Ready to Collaborate
Since this position involves working cross-functionally, be prepared to discuss how you've successfully collaborated with other teams in the past. Share specific examples of how you’ve worked with marketing, creative, or product teams to achieve common goals.
✨Embrace a Test-and-Learn Mindset
This role values curiosity and continuous improvement. Come equipped with examples of how you've tested new ideas or strategies in your previous roles. Highlight any successful experiments that led to improved trading performance or customer engagement.
