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For Companies At a Glance
- Tasks: Lead global CRM activities and create personalised communications to boost customer loyalty.
- Company: A top retail company in Greater London with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a chance to shape customer experiences.
- Why this job: Make a real impact on customer retention and drive loyalty success.
- Qualifications: 5+ years of CRM experience in retail and proficiency in platforms like Braze.
- Other info: Collaborative environment with a dynamic team dedicated to customer engagement.
The predicted salary is between 43200 - 72000 £ per year.
A leading retail company in Greater London is seeking a Senior CRM & Loyalty Manager to oversee global CRM activities. In this role, you will craft personalized multi-channel communications and drive the loyalty program's success. You'll lead a team while collaborating with various departments to optimize customer engagement.
Candidates must have over 5 years of CRM experience, particularly in retail, and be proficient in platforms like Braze. This position offers a chance to make a significant impact on customer retention.
Global CRM & Loyalty Lead — Personalization & Growth in London employer: WOLVERINE
Contact Detail:
WOLVERINE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global CRM & Loyalty Lead — Personalization & Growth in London
✨Tip Number 1
Network like a pro! Reach out to people in the retail and CRM space on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous CRM successes. This will help you stand out during interviews and demonstrate your expertise in driving customer engagement.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your experience and how it aligns with the role of Global CRM & Loyalty Lead.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Global CRM & Loyalty Lead — Personalization & Growth in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CRM experience, especially in retail. We want to see how you've crafted personalised communications and driven loyalty programs in your previous roles.
Showcase Your Skills: Don’t forget to mention your proficiency with platforms like Braze. We’re looking for someone who can hit the ground running, so let us know how you’ve used these tools to optimise customer engagement.
Be Authentic: When writing your cover letter, be yourself! Share your passion for CRM and loyalty programmes. We love candidates who can convey their enthusiasm and vision for enhancing customer retention.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at WOLVERINE
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM platforms, especially Braze. Brush up on your knowledge of how these tools can enhance customer engagement and retention. Be ready to discuss specific examples of how you've used CRM strategies to drive loyalty in previous roles.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll be leading a team, so it's crucial to demonstrate your leadership style. Prepare anecdotes that highlight your experience in managing teams, collaborating across departments, and driving successful projects. This will show them you can inspire and guide others effectively.
✨Personalisation is Key
Since the role focuses on crafting personalised communications, come prepared with ideas on how to tailor messages for different customer segments. Discuss any past experiences where you successfully implemented personalisation strategies and the impact they had on customer loyalty.
✨Understand the Retail Landscape
Familiarise yourself with the current trends in retail, especially regarding customer loyalty programmes. Be ready to discuss how you can leverage these trends to enhance the company's CRM efforts. Showing that you understand the market will set you apart from other candidates.
