International Account Coordinator

Wolverine World Wide, Inc. (NYSE:WWW) is one of the world's leading designers, marketers, and licensors of footwear and apparel; its global footprint spans 170 countries and territories. The Company's portfolio includes Merrell®, Saucony®, Sweaty Betty®, Hush Puppies®, Wolverine®, Chaco®, Bates®, HYTEST®, and Stride Rite®. The Company is also the global footwear licensee of brands Cat® and Harley-Davidson®. Wolverine Worldwide is driven by a Vision to Make. Every Day. Better. for its consumers, partners, communities, and shareholders.

We are looking for somebody who will coordinate all operational activities across the end-to-end customer order cycle, supporting highly demanding distributor partners across the EMEA and LATAM regions. You will play a critical role in delivering to Brand Group forecasts, working closely with both Brand and Global Operations teams to ensure plans are executed accurately and on time. The role will focus on driving and continuously improving customer service levels, proactively managing order execution, and ensuring our brands are delivered to each market on time, in full, and to expectation. You'll thrive in this role if you enjoy operating at the intersection of operations, planning, and customer experience, with a strong sense of ownership and attention to detail.

Role Responsibilities

• Manages distributor partner accounts in multiple countries, coordinating and communicating with distributors to ensure they have an accurate view of the sales order book.
• Liaise with Production Planning team in Asia and Supply Planning team in the U.S. on PO placement and management.
• Resolve any issues around order placement and ensure partners are kept updated with any changes to ex-factory dates or production.
• Thorough week-to-week management of the order book, monitoring order conversion, ensuring pricing accuracy and flagging any risks to timely shipment to IAS management.
• Proactively builds relationships with customers, leveraging opportunities for phone or face-to-face contact.
• Ensures ongoing compliance with customers' logistical requirements and timely delivery of all relevant shipping paperwork.
• Leads and drives process improvements at customer and brand level to support growth opportunities, with particular focus around Platinum Partners.
• Leads training of new and existing partners around the WWW process & systems and provides ongoing tech support around the Crave order management platform.
• Works as part of the wider international account services team, actively participating in team meetings and providing cover and support where needed to ensure team success.
• Works closely with Credit Control and Production Planning Team to tackle any issues around payment and ensure receipt of any necessary prepayments & letters of credit in line with requested XF dates.
• Supports in delivering the Distributor business plan and initiates actions required within wider teams to achieve the shipment targets.
• Helps prepare and lead IAS operations sessions at key seasonal brand meetings (LDN/GBC).
• Builds relationship with regional sales and brand teams and provides the necessary support to drive growth.
• Performs other duties as assigned by Senior Manager.

Skills Required

• Background in a similar international environment, wholesale customer services, or key account management.
• Excellent written and oral communication and enjoys building relationships with internal and external customers.
• Good knowledge of Excel/Microsoft Office and strong analytical skills.
• Ability to work both independently and as part of a team.
• Capable of prioritizing tasks and driven to complete tasks as per deadlines.
• Languages would be an advantage. Spanish would be beneficial.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Equal Employment Opportunity

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.