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- Tasks: Join us to optimise customer care and enhance operational efficiencies.
- Company: Sweaty Betty, a dynamic brand focused on customer experience.
- Benefits: Remote work, flexible hours, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusion and innovation.
- Why this job: Make a real impact by improving customer interactions and technology.
- Qualifications: Detail-oriented, data-savvy, and passionate about customer service.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting opportunity to join us as a Customer Care Optimisation Analyst. You are a highly adaptable and flexible professional, someone who is comfortable in sharing best practices with authority and confidence. This is a remote working role, so being comfortable with communicating virtually with other teams and key stakeholders is essential.
Primary Duties
- Participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation and execution, issue identification and resolution.
- Partner with leadership to identify contact center operational efficiencies and improvements with a focus on customer centricity.
- Partner with Product Owners on development and enhancements of contact center technologies.
- Administer, support, troubleshoot and train contact center technologies including but not limited to customer relationship management, telephony, order management system, workforce management and reporting tools.
- Utilize appropriate methodologies for collecting, analysing, and presenting data and information by making use of reporting tools.
- Produce and maintain reports to show contact centre performance.
- Responsible for ad‑hoc reporting as requested by leadership.
- Automate reporting from contact centre tools where possible.
- Interact with vendors to ensure business technologies are operating at optimal performance.
- Research and provide in‑depth analysis of new potential vendors to improve operations.
- Partner with the business to deliver relevant customer insights obtained by the contact centre.
- Perform duties consistent with the Company’s AAP/EEO goals and policies.
- Perform other duties as required/assigned by manager.
Must Haves
- Attention to detail
- Ability to translate data into insights
- Operations support
- Customer‑obsessed and resolution focused
- Highly self‑motivated and hungry to learn
- Excellent communication skills with all stakeholders
- A friendly and professional demeanour
- Problem‑solving and thinking outside the box
- Ability to work under pressure in a fast‑paced environment
- Utilising multiple systems
- Ability to work towards set KPI’s/targets
We are committed to diversity, equity, and inclusion.
Customer Care Optimisation Analyst - Sweaty Betty - 7m FTC employer: WOLVERINE
Contact Detail:
WOLVERINE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Optimisation Analyst - Sweaty Betty - 7m FTC
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sweaty Betty on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for virtual interviews by practising your tech skills. Make sure you're comfortable with video calls and have a quiet, professional-looking space set up. We want you to shine when it’s time to show off your customer care optimisation skills!
✨Tip Number 3
Showcase your problem-solving abilities! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your adaptability and customer-centric mindset, which are key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Sweaty Betty.
We think you need these skills to ace Customer Care Optimisation Analyst - Sweaty Betty - 7m FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Care Optimisation Analyst. Highlight your experience with data analysis, customer service, and any relevant technologies. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer care and how you can contribute to our team. Be sure to mention specific examples of how you've improved processes or solved problems in previous roles.
Showcase Your Communication Skills: Since this is a remote role, it's crucial to demonstrate your ability to communicate effectively. Use clear and concise language in your application, and don’t hesitate to show off your friendly and professional demeanour!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WOLVERINE
✨Know Your Stuff
Make sure you understand the role of a Customer Care Optimisation Analyst inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like system implementation and data analysis. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this is a remote role, it's crucial to demonstrate your ability to communicate effectively in a virtual environment. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully collaborated with teams or stakeholders in the past.
✨Be Data-Driven
As a Customer Care Optimisation Analyst, you'll need to translate data into insights. Brush up on your analytical skills and be ready to discuss how you've used data to drive improvements in previous roles. Bring along any relevant reports or examples that showcase your ability to analyse and present data effectively.
✨Emphasise Your Problem-Solving Skills
This role requires a knack for thinking outside the box. Prepare to share specific examples of challenges you've faced and how you approached solving them. Highlight your attention to detail and your customer-centric mindset, as these are key traits they’re looking for.