Store Experience Lead: Drive Sales & Customer Experience in Cambridge

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing the following brands: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Our continued success is driven by our ability to empower, engage and inspire our consumers.

We are looking for someone who is responsible, reliable, service-oriented and enjoys having fun while they work. This person will support the team in alignment with our values and act as the go-to person in the absence of the Store Manager. You will be a role model for the team, cool, calm and collected under pressure, and make it your priority to be knowledgeable about products and standards.

Key Responsibilities

• Support the store management team in all aspects of running the store including opening and closing, cash-handling, stock control, merchandising and maintaining a clean and well-presented store.
• Act as a role model for the team by demonstrating a positive attitude and commitment to product knowledge.
• Create amazing experiences for our customers through authentic customer service.
• Achieve sales goals and performance metrics, driving the store's success and supporting local marketing efforts.
• Perform other duties as required/assigned by manager.
• Maintain compliance with company policies including health and safety regulations and inventory management.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.

Knowledge, Skills, and Abilities Required

• Demonstrated retail sales success.
• Experience working in a customer-facing role; supervisory experience is preferred but not essential.
• Flexible and adaptable, comfortable working in a fast-paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.

Working Conditions

• Retail environment.
• US Candidates Only.
• High School diploma or equivalent.

The Extras

• Generous clothing allowance.
• Seasonal allowance for SB uniform.
• Excellent training & development opportunities.
• Quarterly bonuses.
• 60% off all Sweaty Betty merchandise.
• 25 days holiday (pro-rated if working part-time).
• Refer a Friend bonus scheme.
• Season Ticket Loan.
• Access to Retail Trust - advice & support tool.
• Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees.
• Enhanced Family Leave policy.
• People Pension.

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make long-lasting changes necessary. We care about our people, our community and world.

We want to stand up for what we believe in and give our people a platform to use their voice. This involves focusing on learning, development, and progression across the business. We are committed to equal employment opportunities, ensuring we consider all applicants for jobs and working harder to make our job advertising more inclusive.

Our DEI mission is to embed diversity, equity and inclusion at the heart of our business, creating a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and continuously learning, developing and challenging ourselves and our partners.

We know we're on a journey and far from perfect, but we want to be part of the solution. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always.