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- Tasks: Create amazing customer experiences and achieve sales targets in a vibrant retail environment.
- Company: Join Wolverine Worldwide, a global leader in branded footwear and apparel with a passion for empowering consumers.
- Benefits: Enjoy a generous clothing allowance, 60% off Sweaty Betty merchandise, and excellent training opportunities.
- Why this job: Be part of a dynamic team that values diversity, inclusion, and personal growth while making a real impact.
- Qualifications: Flexible schedule, excellent communication skills, and a passion for our brands; retail experience is a plus.
- Other info: Quarterly bonuses, refer-a-friend scheme, and access to fitness classes make this role even more exciting.
The predicted salary is between 21600 - 36000 £ per year.
Current employees, please apply in Workday.
Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine World wide\’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.
Our team members are the beating heart of all our stores across the world, bringing their contagious passion to work every day, and going above and beyond to ensure an amazing experience for every customer they meet. From the moment they enter the store to when they leave, you will be responsible for making sure our customers have an exceptional experience. Whether that\’s helping them pick a new pair of shoes, or helping them style an outfit, your core responsibility is to ensure our consumers enjoy their time with us in store.
Key Responsibilities
- Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
- Achieving sales targets and performance metrics.
- Interact with our wonderful customers and educate them on our product, striving to build rapport and lasting relationships.
- Store Standards -maintaining store standards, front and back, including visual merchandising, managing deliveries, maintaining stock replenishment, helping loss prevention and adhering to health & safety procedures.
- Be responsible for cash management and adhere to all policy and procedures for security & health & safety and stock accuracy standards.
- Encourage customer loyalty by discussing upcoming collection launches and obtaining customer data.
Knowledge, Skills and Abilities Required
- Flexible schedule and availability to work weekends and holidays
- Retail sales experience is preferred, but not required
- Passion for our brands and brand lifestyles
- Excellent communication skills
- A positive and professional attitude
- Enthusiasm to learn and to share your product knowledge
- Ability to work well under pressure in a fast-paced, sales-driven atmosphere
US Candidates Only
- Performing duties consistent with the Company\’s AAP/EEO goals and policies
- High School diploma or equivalent
Working Conditions
- Retail environment
The Extras
- Generous clothing allowance
- Excellent training & development opportunities
- Quarterly bonuses
- 60% off all Sweaty Betty merchandise
- 25 days holiday (pro-rated if working part-time)
- Refer a Friend bonus scheme
- Season Ticket Loan
- Access to Retail Trust – advice & support tool
- Dedicated budget to attend fitness classes (per store)
- Access to Sample sales
- Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (Following successfully passing probation)
- Enhanced Family Leave policy
- Cycle to work & Buzz bike scheme
Our DEI Commitment
We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community and world.
We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive.
Our DEI mission is \”to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners.\”
We know we\’re on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren\’t up for doing the hard work and breaking the mould, we wouldn\’t be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.
Retail Store Assistant employer: Wolverine Worldwide
Contact Detail:
Wolverine Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Assistant
✨Tip Number 1
Familiarise yourself with the brands under Wolverine Worldwide, especially Sweaty Betty. Understanding their products and brand ethos will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of examples from past experiences where you went above and beyond for a customer. This will highlight your ability to create amazing experiences, which is key for this role.
✨Tip Number 3
Be ready to discuss how you can contribute to achieving sales targets. Think about strategies you've used in the past to drive sales or engage customers, as this will show your proactive approach to the role.
✨Tip Number 4
Demonstrate your enthusiasm for learning and sharing product knowledge. Consider preparing a few questions about the latest collections or store initiatives to show your genuine interest in the brand and its offerings.
We think you need these skills to ace Retail Store Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Store Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for the brands under Wolverine Worldwide. Mention specific experiences where you provided excellent customer service or achieved sales targets, demonstrating your fit for the role.
Highlight Relevant Experience: Even if you don't have direct retail experience, emphasise any customer service roles or experiences where you interacted with people. Showcase your communication skills and ability to work under pressure.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wolverine Worldwide
✨Show Your Passion for the Brand
Wolverine Worldwide values employees who are passionate about their brands. Make sure to express your enthusiasm for the products and lifestyle associated with the brands they represent, such as Merrell or Saucony. This will demonstrate that you align with their mission of empowering consumers.
✨Prepare for Customer Interaction Scenarios
Since the role involves creating amazing experiences for customers, be ready to discuss how you would handle various customer service scenarios. Think of examples from your past experiences where you went above and beyond to assist a customer, even if you don't have direct retail experience.
✨Understand Store Standards and Visual Merchandising
Familiarise yourself with the importance of maintaining store standards and visual merchandising. You might be asked how you would contribute to keeping the store looking its best, so having some ideas or examples in mind can set you apart.
✨Demonstrate Flexibility and Team Spirit
Wolverine Worldwide looks for team members who can work well under pressure and adapt to changing situations. Be prepared to discuss your availability, especially for weekends and holidays, and share examples of how you've worked collaboratively in a team environment.