At a Glance
- Tasks: Coordinate digital projects to enhance our ecommerce experience and customer journeys.
- Company: Join Sweaty Betty, a leader in female-first activewear with a mission to empower women.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Work in a supportive environment that values diversity and inclusion.
- Why this job: Be part of a dynamic team making a real impact in women's fitness and wellbeing.
- Qualifications: Strong organisational skills, analytical mindset, and passion for customer insights required.
The predicted salary is between 30000 - 40000 £ per year.
We burst onto the scene as the OGs of female-first activewear back in 1998. Since then, we’ve been on a global mission to empower women through fitness and beyond. By uniting a global community of women – our sisterhood – together we encourage one another to embrace our bodies and everything we can do with them. Our sisterhood treats every day like it’s made for moving, and we’re always pushing to do better too. This is an exciting opportunity to join us as a Digital Projects Coordinator on a 12M FTC as we continue our mission to empower women through fitness and beyond.
As Sweaty Betty continues to expand globally, we are looking for a highly organised and customer-focused Digital Projects Coordinator to join our growing Digital team. In this role, you will play a key part in enhancing our international ecommerce experience, helping to deliver seamless and engaging customer journeys across every digital touchpoint. Working closely with cross-functional teams, you’ll use customer insights to identify opportunities, drive continuous improvement, and ensure we consistently deliver best-in-class online experiences. Thriving in a fast-paced environment, you are proactive, collaborative, and passionate about creating exceptional customer experiences.
What you'll be doing:
- Collaborating with the Digital team on wider projects, ranging from new system implementation and integrations to taking on new business projects.
- Champions project-based tasks for the SB Digital team in relation to Integration and Modernisation and advocates for PIM/DAM/Let’s Flo best practices and serves as an SME.
- Partner with the Digital Operations Coordinator on ad-hoc product data enrichment and launching campaign onsite, including brand and trading initiatives.
- Responsible for Voice of the Consumer data in the team, reviewing all customer touchpoint tools including Reviews and Ratings, NPS and UGC to work cross functionally to cascade and resolve issues.
- Acting as the owner of BazaarVoice onsite, reporting on business performance monthly and identifying optimisations to improve our engagement rate scores and product data while sharing customer sentiment with product teams.
- Acting as the SME of NPS onsite, weekly tracking its performance from Get Feedback and reporting to the business on customer feedback, trends and issues while raising tasks and tickets with the relevant teams to drive continuous improvement in NPS scores and digital experience.
- Acting as the owner of UGC while implementing the social commerce and recommendations strategy to drive conversion rate and our product data onsite.
- Developing strong collaborative relationships across all departments in the Support Office, especially Digital, Ecommerce, Analytics and Digital Product.
Must Haves:
- An analytical and questioning mentality, with an exceptional eye for detail.
- Experience with systems such as Salesforce Commerce Cloud, Akeneo and DAM beneficial, with advanced Excel skills preferable.
- Experience in using customer insight tools such as BazaarVoice, StoryStream, Chattermill and GetFeedback preferable.
- A genuine interest in product data and customer insights, with a drive to improve processes.
- Highly organised and self-motivated with ability to prioritise heavy workloads effectively in a fast-paced retail environment.
- Proactive and positive approach to problem solving. Ideas-driven and results focused with the initiative to see these ideas through to fruition.
- A dynamic team player with great interpersonal skills.
Our DEI Commitment: We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community and world. We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive.
Digital Projects Coordinator - Sweaty Betty - 12M FTC in London employer: Wolverine Worldwide
At Sweaty Betty, we pride ourselves on being a leading employer that champions diversity, empowerment, and personal growth. Our vibrant work culture fosters collaboration and innovation, allowing our employees to thrive in a supportive environment while contributing to our mission of empowering women through fitness. With a commitment to continuous improvement and a focus on employee development, joining our team as a Digital Projects Coordinator means being part of a dynamic sisterhood dedicated to making every day better for our community and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Projects Coordinator - Sweaty Betty - 12M FTC in London
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Wolverine Worldwide is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Wolverine Worldwide and demonstrate your commitment to the field.
We think you need these skills to ace Digital Projects Coordinator - Sweaty Betty - 12M FTC in London
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Digital Projects Coordinator - Sweaty Betty - 12M FTC at Wolverine Worldwide, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Digital Projects Coordinator - Sweaty Betty - 12M FTC at Wolverine Worldwide. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Wolverine Worldwide
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
