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For Companies At a Glance
- Tasks: Deliver exceptional customer care via phone, chat, email, and social media.
- Company: Join Wolverine Worldwide, a brand that empowers women and celebrates diversity.
- Benefits: Enjoy a generous clothing allowance, 60% off merchandise, and flexible working options.
- Why this job: Be part of a dynamic team that values inclusion and personal growth.
- Qualifications: 1+ year in customer care, strong communication skills, and a positive attitude.
- Other info: 5-month fixed-term contract with full-time hours; must be available weekends.
The predicted salary is between 24000 - 36000 £ per year.
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We’re looking for a Seasonal Customer Care Assistant to join us on this exciting chapter. If you’re passionate about delivering exceptional service, thrive in fast-paced environments, and want to be part of a team that really cares, this could be your moment.
What You’ll Be Doing
- Providing outstanding customer care across phone, live chat, email, and social channels
- Becoming a product expert and delivering personalised shopping experiences
- Navigating multiple systems with confidence and precision
- Collaborating with a team that celebrates strength, spirit, and inclusion
What You’ll Bring
- 1+ year experience in customer care
- Working to stretched targets
- Strong communication
- A positive, adaptable attitude and attention to detail
- A love for fast-paced environments and empowering women
- Fluent in English Verbal and Written
- Detail Oriented and highly organised
- Excellent follow up and follow through
The Perks
- Generous clothing allowance + 60% off SB merchandise
- Flexible working, bonus scheme, and studio class discounts
- Inclusive policies for maternity, paternity, adoption, and childcare support
- A culture that stands up, speaks out, and celebrates diversity
Please note: this role requires flexibility to work days and weekends and is a 5-month fixed-term contract. Starting date for this role is from October 2025. We only accept full-time applications – you must be available to work 40 hours per week.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Retail Apparel and Fashion
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Customer Care Advisor - 5M FTC employer: Wolverine Worldwide
Contact Detail:
Wolverine Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor - 5M FTC
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Wolverine Worldwide's values and mission. This will help you connect your experiences with their goals, showing them you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Role-play common customer care scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations during the interview.
✨Tip Number 3
Show off your passion! When discussing your experience, highlight specific moments where you went above and beyond for customers. This will demonstrate your commitment to exceptional service and align with their focus on delivering personalised shopping experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This small gesture can leave a lasting impression and show that you’re genuinely interested in the role.
We think you need these skills to ace Customer Care Advisor - 5M FTC
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in customer care. We want to see how you've provided outstanding service in the past, so share specific examples that showcase your communication skills and adaptability.
Be Yourself: We love authenticity! Let your personality shine through in your application. Don’t be afraid to show us your passion for empowering women and working in a fast-paced environment.
Tailor Your Application: Take the time to tailor your application to the role. Mention how your skills align with our mission of diversity, equity, and inclusion. This shows us you understand our values and are ready to contribute.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to review your application and get you on board as a Customer Care Advisor!
How to prepare for a job interview at Wolverine Worldwide
✨Know Your Stuff
Before the interview, make sure you know Wolverine Worldwide's products inside and out. Familiarise yourself with their brand values and how they empower women. This will help you deliver personalised shopping experiences during the interview.
✨Show Off Your Communication Skills
As a Customer Care Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to showcase your problem-solving skills.
✨Embrace Flexibility
This role requires flexibility in working hours, so be prepared to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or worked in fast-paced environments.
✨Celebrate Diversity
Wolverine Worldwide values diversity and inclusion, so be ready to share your thoughts on these topics. Discuss how you can contribute to a culture that celebrates different perspectives and how you've done this in past roles.
