Systems Analyst - DTC

This role focuses on translating business needs into effective, scalable technical solutions that support Wolverine Worldwide’s business units and enhance the customer experience. Working closely with stakeholders across the organisation, you will play a key role in understanding business requirements, identifying opportunities for improvement, and ensuring solutions are clearly defined and successfully delivered.

What you’ll be doing:

• Collaborating with relevant stakeholders to gather and refine business needs, pain points and goals, challenging where needed to get to the right assumptions and objectives for success.
• Facilitate and/or support sessions to analyze, define and prioritize gaps in understanding of requirements, agreeing outcomes to ensure robust requirements capture.
• Assess new requirements and work requests, working with the team to determine approach, feasibility, and work effort to inform prioritization activities, ensuring assumptions, clarifications and dependencies are documented.
• Use of appropriate techniques such as use cases, flows, diagrams and models to accurately capture requirements for sign off by stakeholders ready for the technical delivery teams to solution and deliver against.
• Creation of User Stories, Spikes, Tasks, Test Logs and other artifacts as required to facilitate the development process ensuring the quality of these is consistent with the needs of the delivery team and Business end users.
• Collaborate with Product Managers, Architects, Engineers, QA and end users to ensure the right solution is used for the problem at hand.
• Leading problem investigations based on challenges and issues raised by stakeholders to understand the best way to resolve, involving relevant team members as required.
• Participate in Agile ceremonies, sprint planning, and other supporting activities.
• Owning the business process knowledge across systems, documenting existing and new solutions maintaining relevant supporting materials.
• Perform duties consistent with the company’s AAP/EEO goals and policies.
• Performs other duties as required/assigned by manager.

Key Requirements:

• Bachelor’s degree (or its foreign equivalent) in Computer Science, Management Information Systems, a Business discipline or related field or equivalent work experience.
• Prior experience within e-commerce, point of sale, consumer marketing and related platforms within a Retail business.
• Understanding of the software development lifecycle, including requirements gathering, design, configuration, testing and support on small to medium efforts/projects.
• Familiarity with Agile/Scrum methodologies.
• Experience of the Atlassian suite is desirable.
• Experience working independently or as part of a team of internal and external partners to agree and produce project deliverables.
• Excellent analytical, problem solving, priority setting, time management and organizational skills.
• Hands‑on, pragmatic, results driven attitude.
• Ability to establish and maintain effective working relationships with key business stakeholders and cross‑functional IT teams.
• Understanding of shifting priorities and deadlines; demonstrated ability to manage change and complete deliverables within assigned timeline.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.