Retail Store Manager - Merrell

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing the following brands: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Our Store Managers are incredible, inspiring and innovative retail leaders. We are looking for highly motivated and enthusiastic leaders who are driven to deliver results and achieve targets.

Key Responsibilities:

• Be a role model - motivate and engage your team to bring to life the brand values every day, promoting an inclusive and positive working atmosphere.
• Ownership of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, including payroll management, sales & KPIs.
• Deliver outstanding service to all customers, demonstrating role model behaviours for the team.
• Communicate efficiently, both on the floor and behind the scenes, developing and maintaining relationships across the business, with customers and community partners.
• Foster a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Ensure policies, operational standards and procedures are communicated, understood & implemented, including security, people, health & safety and stock management.
• Identify innovative methods to boost customer loyalty and drive the brand locally within the community.
• Partner with the wider business to ensure prompt placement of stock and take responsibility for the smooth running of your store.
• Responsible for all change management in store, engaging your team to adhere to new ways of working within the brand.
• Create amazing experiences for customers through authentic customer service.

Knowledge, Skills, and Abilities Required:

• Experience in a management role in a fast-paced and client-focused retail environment.
• Commercial approach, with a proven sales background and previous experience setting and delivering store KPIs.
• Flexible and adaptable, comfortable working in a fast-paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.
• Ability to work under pressure and manage multiple tasks at once.
• Proficient in POS systems.
• Budget management experience, including payroll and expenses.
• Exceptional customer service and team management skills, with a proven track record of developing others.
• Interest in and awareness of market trends in the retail industry.

Working Conditions:

• Retail environment.
• US Candidates Only.
• Performing duties consistent with the Company’s AAP/EEO goals and policies.
• High School diploma or equivalent.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer.