Operations Administrator - Sweaty Betty in London

We burst onto the scene as the OGs of female‑first activewear back in 1998. Since then, we’ve been on a global mission to empower women through fitness and beyond. By uniting a global community of women – our sisterhood – together we encourage one another to embrace our bodies and everything we can do with them. Our sisterhood treats every day like it’s made for moving, and we’re always pushing to do better too. Like using responsibly sourced materials, launching our first‑ever FemTech collection – designed to keep you moving through menstruation, maternity and menopause – and supporting girls from all backgrounds to get into sport through our Sweaty Betty Foundation.

Our Values

• WE REALLY CARE
• FIRST, BEST, BRAVEST
• OUR STRENGTH IS IN EACH OTHER
• STAND UP, SPEAK UP, SHOUT OUT

This is an exciting opportunity to join us as an Operations Administrator as we continue our mission to empower women through fitness and beyond.

To provide co‑ordination and accurate administrative, analytical, and reporting support across Wholesale and 3P operations, ensuring smooth order administration flow, data input, accuracy and integrity, and exceptional partner service. This role plays a critical part in the operational backbone of the business – maintaining systems, ensuring the smooth planning and delivery of stock to partners and supporting reporting, helping the Sales and Operations teams deliver seamless partner experiences.

Key Responsibilities

• Order & Data Management: Accurately input, update, and track all Wholesale orders across ERP and B2B systems. Maintain product, pricing, and customer data to ensure accuracy across sales and operations platforms. Support order confirmations, invoicing, and fulfilment tracking to ensure partners receive timely updates.
• Operational & Partner Support: Support showroom setup, sample management, and event coordination for seasonal sell‑ins and trade shows. Liaise with logistics, finance, marketing and customer service teams to ensure accurate order fulfilment and partner communication. Assist in administrative onboarding of new wholesale partners by maintaining setup data and documentation. Ensure timely distribution of marketing, imagery, and product information to partners as required.
• Reporting & Analysis: Produce weekly delivery and account performance reports for Sales and Operations teams. Maintain and update line sheets, stock trackers, and partner dashboards. Support the preparation of management reports, presentations, and seasonal reviews. Monitor and highlight order or delivery discrepancies to ensure swift resolution.
• Team Liaison: Act as a key and helpful point of liaison and action response across the full Wholesale team, supporting the smooth co‑ordination of any cross‑team processes and communication.

Measures of Success (KPIs)

• Accuracy and timeliness of order entry and reporting.
• Partner and internal stakeholder satisfaction.
• On‑time delivery of administrative outputs.
• Data accuracy and compliance across systems.
• Contribution to process improvement and efficiency.

Experience & Profile

• 1–2 years’ experience in fashion or consumer goods wholesale, operations, or administrative support. Ideally experience of global or European operations and logistics helpful.
• Strong Excel and data management skills; comfortable working with large datasets.
• High admin and detail‑oriented, dependable, and proactive with excellent organisational skills.
• Confident, professional and approachable communicator with good written and spoken English. Additional languages in French, German or Spanish useful.
• Experience using ERP, CRM, or B2B platforms preferred.
• Highly collaborative and comfortable working across commercial and operational teams.

Personal Attributes

• Accurate, organised, and reliable under pressure.
• Curious and eager to learn commercial and operational processes.
• Collaborative and team‑oriented.
• Proactive, with a can‑do attitude and a continuous improvement mindset.
• Passionate about supporting brand and business success through operational excellence.

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long‑lasting changes necessary. We care about our people, our community and world. We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive. Our DEI mission is to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners. We know we're on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren't up for doing the hard work and breaking the mould, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.