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- Tasks: Process customer orders swiftly and accurately while ensuring top-notch service.
- Company: Join a dynamic team in a fast-paced environment focused on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to develop your career in a supportive and vibrant workplace.
- Why this job: Be the voice of the company and make a real difference for customers every day.
- Qualifications: Fluent in Spanish with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
What you'll be doing:
- Sales Order Processing:
- Ensure that all new orders from customers are processed onto SAP accurately and within 24 hours of receipt.
- Ensure that all forward orders for key customers are acknowledged within 48 hours of receipt and that delivery dates are confirmed in line with WWW guidelines.
- Update orders as necessary and maintain an accurate order book at all times.
- Advise customers of any revisions to requested delivery dates/quantities as soon as the information is available.
- Accept new orders from customers by telephone, email and fax and actively sell additional quantities where possible.
- Monitor status of order progress to the point of dispatch from the warehouse to help avoid any delay to the delivery process and customer dissatisfaction.
- Resolve customer enquiries quickly and ensure that they are answered fully and accurately.
- Ensure that all orders are processed in line with WWW policies – i.e. minimum orders, YAC guidelines etc.
Customer Account Coordinator - (Spanish Speaker) in London employer: WOLVERINE WORLDWIDE INC
Contact Detail:
WOLVERINE WORLDWIDE INC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Coordinator - (Spanish Speaker) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you feel more confident and ready to tackle those tricky questions.
✨Tip Number 3
Show off your skills! If you’ve got experience with SAP or customer service, make sure to highlight that in conversations. Use specific examples to demonstrate how you can add value to the team.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Customer Account Coordinator - (Spanish Speaker) in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with sales order processing and customer service in your application. We want to see how you can bring your skills to the table, especially if you've worked with SAP before!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role of Customer Account Coordinator.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the extra step!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application more efficiently!
How to prepare for a job interview at WOLVERINE WORLDWIDE INC
✨Know Your SAP Inside Out
Since the role involves processing orders on SAP, make sure you brush up on your SAP knowledge. Familiarise yourself with how to input orders, track progress, and resolve issues within the system. Being able to discuss your experience with SAP confidently will impress the interviewers.
✨Showcase Your Customer Service Skills
This position is all about customer satisfaction, so be ready to share examples of how you've handled customer enquiries in the past. Think of specific situations where you resolved issues quickly and effectively. Highlighting your ability to communicate clearly and empathetically will set you apart.
✨Be Ready for Role-Play Scenarios
Interviews for customer-facing roles often include role-play scenarios. Prepare for this by practising how you would handle a difficult customer or a complex order situation. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Understand the Company’s Policies
Familiarise yourself with WWW's policies regarding order processing and customer service. Knowing their guidelines will show that you're serious about the role and can align with their standards. You might even want to bring up how you can contribute to maintaining these policies during your interview.