At a Glance
- Tasks: Deliver exceptional customer care via phone, chat, email, and social media.
- Company: Join Sweaty Betty, a leader in female-first activewear since 1998.
- Benefits: Enjoy a generous clothing allowance, 60% off merchandise, and flexible working options.
- Other info: 3-month fixed-term contract with full-time hours; flexibility required.
- Why this job: Be part of a supportive team empowering women through fitness and community.
- Qualifications: 1+ year in customer care, strong communication, and a positive attitude.
The predicted salary is between 30150 - 36850 £ per year.
We burst onto the scene as the OGs of female-first activewear back in 1998. Since then, we've been on a global mission to empower women through fitness and beyond. By uniting a global community of women – our sisterhood – we encourage one another to embrace our bodies and everything we can do with them. Our sisterhood treats every day like it's made for moving, and we're always pushing to do better too. Like using responsibly sourced materials, launching our first-ever FemTech collection – designed to keep you moving through menstruation, maternity and menopause – and supporting girls from all backgrounds to get into sport through our Sweaty Betty Foundation.
Our Values:
- WE REALLY CARE
- FIRST, BEST, BRAVEST
- OUR STRENGTH IS IN EACH OTHER
- STAND UP, SPEAK UP, SHOUT OUT
We're looking for a Seasonal Customer Care Assistant to join us on this exciting chapter. If you're passionate about delivering exceptional service, thrive in fast-paced environments, and want to be part of a team that really cares, this could be your moment.
What You’ll Be Doing:
- Providing outstanding customer care across phone, live chat, email, and social channels
- Becoming a product expert and delivering personalised shopping experiences
- Navigating multiple systems with confidence and precision
- Collaborating with a team that celebrates strength, spirit, and inclusion
What You’ll Bring:
- 1+ year experience in customer care
- Working to stretched targets
- Strong communication
- A positive, adaptable attitude and attention to detail
- A love for fast-paced environments and empowering women
- Fluent in English (Verbal and Written)
- Detail Oriented and highly organised
- Excellent follow up and follow through
The Perks:
- Generous clothing allowance + 60% off SB merchandise
- Flexible working, bonus scheme, and studio class discounts
- Inclusive policies for maternity, paternity, adoption, and childcare support
- A culture that stands up, speaks out, and celebrates diversity
Please note: this role requires flexibility to work days and weekends and is a 3-month fixed-term contract. Starting date for this role is from 26 October 2026. We only accept full-time applications - you must be available to work 40 hours per week.
Customer Care Advisor - Sweaty Betty - 3M FTC in London employer: Wolverine World Wide, Inc.
At Sweaty Betty, we pride ourselves on being a leading employer that champions diversity, empowerment, and personal growth. Our vibrant work culture fosters collaboration and creativity, allowing employees to thrive while making a meaningful impact in the activewear industry. With a commitment to sustainability and community support, including our Sweaty Betty Foundation, we offer unique opportunities for professional development and a chance to be part of a sisterhood that inspires women globally.
Contact Details:
Wolverine World Wide, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor - Sweaty Betty - 3M FTC in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Wolverine World Wide, Inc..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Wolverine World Wide, Inc.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Advisor - Sweaty Betty - 3M FTC in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Wolverine World Wide, Inc..
How to prepare for a job interview at Wolverine World Wide, Inc.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Wolverine World Wide, Inc.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Wolverine World Wide, Inc. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
