Customer Account Coordinator

Overview

We are looking for a highly motivated and detail oriented Wholesale Customer Account Coordinator to join our European Customer Service Team. This role focuses on delivering exceptional service, accurate order management, and strong cross-functional collaboration. You will support our vision to be a trusted, effective, and value-adding partner across Wolverine EMEA Customer Experience & Service Quality. Consistently meet internal and external customer expectations, identify opportunities to improve service levels and customer satisfaction, and build strong relationships with customers through trust, professionalism, and proactive communication. Represent Wolverine brands with a positive, solutions‑focused mindset.

Responsibilities

• Sales Order Processing: Enter customer orders into SAP accurately within 24 hours. Acknowledge forward orders within 48 hours and confirm delivery dates in line with company guidelines. Maintain an accurate order book and proactively update customers on changes. Monitor orders through to dispatch, preventing delays and ensuring high service delivery. Handle order enquiries promptly and in full compliance with company policies. Ensure that all orders are processed in line with our policies and procedures.
• Account Management: Maintain regular communication with key accounts, strengthening relationships and understanding their needs. Handle inbound customer calls professionally and support continuous quality improvement. Process returns and credits within agreed SLAs. Collaborate with Warehouse, Logistics, and Finance teams on bookings, shortages, returns, credits, and invoicing. Manage the order book proactively to maximise sales and shipment opportunities. Provide customers with updated delivery schedules and follow up to gather service feedback. Keep sales teams informed of account activity, potential issues, and delays. Prepare accurate reporting for internal and external stakeholders.
• General and Administration: Follow all company guidelines, processes, and policies. Support the wider team and contribute to a proactive, high‑performing Customer Service function. Maintain organised customer documentation and records. Attend trade shows, exhibitions, customer visits, and sales meetings as required. Participate in training and professional development opportunities. Act as an ambassador for Wolverine’s brands and values.

Skills & Experience

• Minimum 2 years’ experience in a branded or wholesale customer service environment.
• Strong customer service orientation and communication skills.
• SAP experience preferred.
• Fluent in Dutch and English both written & verbal.
• Proactive, adaptable, and enthusiastic approach.
• Strong organisational skills with the ability to prioritise effectively under pressure.
• Collaborative team player with a willingness to contribute ideas and improvements.
• Strong Excel and general Microsoft Office skills.

Diversity and Inclusion

Wolverine Worldwide, Inc. is committed to creating a diverse company and an equal opportunity employer. We value differences and believe they strengthen our organization. Our diverse and inclusive corporate culture starts with the recruitment process.

We are dedicated to equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories with an established global footprint spanning approximately 200 countries and territories, and a portfolio that includes Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Merrell, Saucony, Sweaty Betty and Wolverine.