At a Glance
- Tasks: Support the Food & Beverage team to create memorable guest experiences at events.
- Company: Join the dynamic team at Wolverhampton Racecourse and Holiday Inn.
- Benefits: Enjoy hotel discounts, annual leave, and funded training opportunities.
- Other info: Flexible hours and a commitment to diversity and inclusion.
- Why this job: Be part of an exciting environment with diverse experiences and career growth.
- Qualifications: Previous hospitality experience and strong customer service skills required.
The predicted salary is between 25272 - 30888 £ per year.
As one of the UK’s biggest all-weather racecourses, Wolverhampton Racecourse and the Holiday Inn Hotel has changed the face of racing - and it’s not just about racing.
Thousands of guests enjoy Wolverhampton Racecourses multiple products each year, demonstrating the outstanding versatility of the venue from weddings and big-brand conferences to exhibitions.
We're looking for an enthusiastic, organised and hands-on
Guest Services Food & Beverage to join our team at the Holiday Inn, Wolverhampton Racecourse.
From welcoming hotel guests and racegoers to supporting major events, you'll play a key role in creating memorable experiences while helping lead our Food & Beverage team.
What you'll be doing
As an integral member of our hotel operations team, you'll support the Hotel Operations Manager in the day-to-day running of our Food & Beverage operation, ensuring every guest receives outstanding service from arrival through to departure.
About us…
Arena Racing Company does so much more than lead the UK’s largest horse racing group.
We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events.
In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression.
After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
What is ARC?
We embrace diversity. We develop our people. We care for our visitors. We think about our impact. We are proud of our sport.
- Work Perks
- 2 Annual Members’ passes giving access to over 1,500 racedays
- Hotel discounts and complimentary golf
- Annual leave starting at 22 days, rising to 28 with service
- Pension & group life assurance schemes
- Healthshield – including 24/7 GP access & EAP
- Funded training & development opportunities
• ... and plenty more!
Key Responsibilities
- Supporting and motivating the Food & Beverage team to deliver exceptional service every day.
- Assisting with team rotas, staffing, training and ongoing development.
- Helping drive sales through upselling and creating memorable dining and bar experiences.
- Managing stock ordering, cellar operations and bar audits.
- Maintaining high standards of cleanliness, food safety and brand compliance.
- Supporting reception during busy check-in and check-out periods when required.
- Acting as Duty Manager on occasion, including hotel, racecourse and event days.
- Ensuring our guests always receive a warm welcome and personal service.
About you
- Previous Food & Beverage or hospitality supervisory experience.
- Excellent communication and customer service skills.
- Strong organisational and time management abilities.
- Confidence working under pressure in a fast-paced environment.
- A proactive, positive attitude and willingness to get involved wherever needed.
- Experience with rota planning and stock control is desirable.
- Flexibility to work evenings, weekends and event days.
- Join us on the journey
We're on a thrilling journey and we’d love you to be part of it. Join a winning team, build your career, and help shape an exceptional workplace.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
We welcome people from all backgrounds, ethnicities, cultures, and experiences.
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions.
We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
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Guest Services Food & Beverage in Wolverhampton employer: Wolverhampton Racecourse
Wolverhampton Racecourse offers an exciting opportunity for chefs to thrive in a vibrant and dynamic culinary environment. With flexible hours and a commitment to diversity and inclusion, our team fosters a supportive atmosphere where you can develop your skills while delivering exceptional dining experiences during race day events. Join us and be part of a passionate team that values your contributions and promotes a culture of collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Food & Beverage in Wolverhampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wolverhampton Racecourse. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wolverhampton Racecourse
Don't be shy about reaching out to Wolverhampton Racecourse directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Food & Beverage in Wolverhampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wolverhampton Racecourse and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wolverhampton Racecourse
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
